South Dakota Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Letters - Nonlegal - Apology
• State: Multi-State
• Control #: US-0431LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form.

Subject: Apology and Proposal Over shippeded Merchandise Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to sincerely apologize for the oversight that occurred in our recent shipment to your esteemed company. It has come to our attention that an over shipment of merchandise was included in the order we sent to you on [delivery date]. We understand the inconvenience and confusion this may have caused your team, and we deeply regret any negative impact this oversight has had on your operations. Please accept our most sincere apologies for this error and any ensuing inconvenience. In order to rectify this situation promptly, we have carefully reviewed the details surrounding the over shipped merchandise and propose the following solutions: 1. Return and Refund Option: If the extra merchandise has not been processed or consumed, we kindly request you to package it securely and return it to our warehouse at [return address]. Upon receiving the returned items, we will inspect their condition and promptly issue a full refund to your account. We understand this may involve additional effort on your part, and we assure you that the return shipment costs will be fully covered by us. Additionally, we will schedule a prompt pickup at your convenience. 2. Donation Option: If it is not feasible for you to return the over shipped merchandise due to logistical reasons or perishable nature, we propose donating the surplus to a charitable organization of your choice within South Dakota. In this instance, we offer to cover the costs involved in arranging the donation and facilitate the logistics accordingly. Kindly let us know your preference, and we will coordinate promptly. 3. Discount on Future Orders: To express our sincere regret for the inconvenience caused, we would like to extend a 15% discount on your next order placed with us. We believe this demonstrates our commitment to rectifying the mistake and ensuring your utmost satisfaction moving forward. Once again, we deeply regret this error and assure you that we have taken immediate action to prevent similar situations from occurring in the future. We greatly value our business relationship and the trust you have placed in our company. Please feel free to contact me directly at [phone number] or [email address] if you have any further questions or concerns. Thank you for your understanding and cooperation in resolving this matter. We look forward to continuing our partnership and serving you with the utmost care and attention to detail. Yours sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information]