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Tennessee Answer to Complaint regarding breach of warranty on vehicle with mechanical problems

State:
Tennessee
Control #:
TN-CC36-04
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PDF
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A04 Answer to Complaint regarding breach of warranty on vehicle with mechanical problems
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How to fill out Tennessee Answer To Complaint Regarding Breach Of Warranty On Vehicle With Mechanical Problems?

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FAQ

(That designation, which is applied to a vehicle that continues to have a defect or defects that substantially impair its use, value, or safety, legally entitles its owner to a refund or "comparable replacement vehicle.") In situations where there is a clear problem with a new or newly purchased used car, the dealer

In the United States, you have no such entitlement. A 90 day warranty on parts & repairs from an independent auto-mechanic is not a bad offer. You are unlikely to get much (any) better than that at a dealership service station.To a certain extent, this is a problem for the mechanic also.

When dealing with a warranty or service plan claim, the first thing that you'll want to do after a claim denial is to ask the dealer or plan administrator to provide you with the reason for the denial in writing. Because it's important to create a document trail, your request should be in writing, too.

Deceptive car ads or dealers File a complaint with your state consumer protection agency and the Federal Trade Commission. Auto repair shops File a complaint with your state consumer protection agency.

To report a problem you are having with your repair shop or to file an online complaint, visit the California Bureau of Automotive Repair. CBAR will investigate your complaint and may be able to help you by negotiating with the repair shop on your behalf.

You can also contact the Motor Ombudsman on 0800 692 0825. The Motor Ombudsman will asses your complaint, and provide advice and assistance. If your vehicle is still with the garage, the Motor Ombudsman will contact the garage directly to try and assist.

Read your product instructions and warranty carefully. Try to resolve the problem with the retailer. Contact your state or local consumer protection office. Research dispute resolution programs that try to informally settle any disagreements between you and the company. Consider small claims court.

How to get your money back. You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. If the warranty was included in your loan, your car payment won't drop, but you may pay off the car sooner after the refund is deducted from your balance.

Do I have to use the dealer for repairs and maintenance to keep my warranty in effect? No. An independent mechanic, a retail chain shop, or even you yourself can do routine maintenance and repairs on your vehicle.The warranty would still be in effect for other parts of your car.

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Tennessee Answer to Complaint regarding breach of warranty on vehicle with mechanical problems