[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Subject: Response to Service Request on Expired Warranty Dear [Customer Name], I hope this letter finds you well. I am writing in response to your recent request for service on an expired warranty for [product/item details]. We appreciate your trust in our company and apologize for any inconvenience caused by the expiration of your warranty. Upon reviewing the details of your request, we understand your concern about the expired warranty and the need for assistance with the repairs or maintenance of your [product/item]. We understand that unforeseen circumstances can arise, leading to a delay in addressing service requests. Please accept our sincere apologies for any inconvenience this may have caused. While your warranty period has expired, we value your satisfaction as a loyal customer and would like to assist you in resolving the issues you are facing. As such, we would be happy to provide you with an option for continued service. Option 1: Service Extension: While your warranty may have expired, we offer an extended warranty program for valued customers like yourself. This program allows you to extend the warranty coverage on your [product/item] for a specified period. The extended warranty will cover any repairs required during the extended period, ensuring your peace of mind. Attached to this letter, you will find detailed information on the terms and conditions as well as the pricing of the extended warranty option. Option 2: Out-of-Warranty Service: If you prefer not to opt for the extended warranty, we offer an out-of-warranty service for our customers. This service is available at a nominal fee and covers all necessary repairs and maintenance. Our highly skilled technicians will ensure that your [product/item] is restored to its optimal condition. Attached to this letter, you will find further information regarding the out-of-warranty service option, including pricing details and instructions on how to proceed. Regardless of the option you choose, we assure you that our dedicated team will provide prompt and professional service to address your concerns and ensure your satisfaction. Our goal is to offer exceptional customer support, even if your warranty period has ended. Should you wish to proceed with either option or have any further queries or concerns, please do not hesitate to contact our customer service representatives at [phone number] or via email at [email address]. We are available [working hours or specific days]. Thank you once again for reaching out to us. We value your continued support and look forward to resolving your [product/item] issues to your utmost satisfaction. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]
Tennessee Sample Letter for Response to Request for Service on Expired Warranty
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How to fill out Tennessee Sample Letter For Response To Request For Service On Expired Warranty?
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Dear (Name), We are sorry to hear about the problem you have had with your product. We would like to be able to make the necessary adjustments at no charge to you, but, unfortunately, the warranty is expired.
Write Your Letter Step-by-StepWrite Your Letter Step-by-Step. Give a full description of the product's defect.State what action you expect according to the warranty terms.If possible, include copies of applicable documents such as the receipt or warranty statement.Thank the reader and encourage a prompt reply.
Stay calm, rational and polite. Give reasons for terminating the relationship, but keep emotion and name-calling out of the conversation. Follow-up with a phone call. You can start the process with an email, but you should follow-up with a phone call to talk your client through the process and answer any questions.
Write Your Letter Step-by-StepWrite Your Letter Step-by-Step. Give a full description of the product's defect.State what action you expect according to the warranty terms.If possible, include copies of applicable documents such as the receipt or warranty statement.Thank the reader and encourage a prompt reply.
This letter is to inform the user about the warranty terms and conditions of our product. The product has a warranty of 1 or 2 years. The company is responsible for any kind of problem in the product within two years of its purchase.
Explain the limited warranty guarantee regarding replacement and repair of products. Provide details on how the consumer should contact the manufacturer regarding repair or replacement, including packaging and shipping instructions. Include how long it will take for the return of the repair or replaced product.
The following are some tips and guidelines for composing your product warranties.Follow the rules expressed in the Magnuson-Moss Act.Clarify what the warranty does and does not cover.State the length of time that the product is covered.Give customers the option to extend.More items...?
I beg to inform you that the delivered product is found out to be faulty and the issue with the same is (mention issue). The product was delivered on // (product delivery date) and being in warranty, it is to request you to kindly replace the same at the earliest.
To claim a warranty, you have to contact the company. Usually, you can claim a warranty over the phone, on the website, or through email. Some companies will allow customers to visit an outlet and claim a warranty in person.
I, (Your name) write this letter to bring into your notice, that I purchased an (product name) on // (product purchased date) which stopped working on // (date). You are requested to take this matter into your notice so that no one else has to face the problem in coming future.
