Tennessee Sample Letter for Response to Request for Service on Expired Warranty

• Category: Letters - Nonlegal - Responses
• State: Multi-State
• Control #: US-0464LR
• Format: Word; Rich Text

Description

Sample Letter for Response to Request for Service on Expired Warranty [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Subject: Response to Service Request on Expired Warranty Dear [Customer Name], I hope this letter finds you well. I am writing in response to your recent request for service on an expired warranty for [product/item details]. We appreciate your trust in our company and apologize for any inconvenience caused by the expiration of your warranty. Upon reviewing the details of your request, we understand your concern about the expired warranty and the need for assistance with the repairs or maintenance of your [product/item]. We understand that unforeseen circumstances can arise, leading to a delay in addressing service requests. Please accept our sincere apologies for any inconvenience this may have caused. While your warranty period has expired, we value your satisfaction as a loyal customer and would like to assist you in resolving the issues you are facing. As such, we would be happy to provide you with an option for continued service. Option 1: Service Extension: While your warranty may have expired, we offer an extended warranty program for valued customers like yourself. This program allows you to extend the warranty coverage on your [product/item] for a specified period. The extended warranty will cover any repairs required during the extended period, ensuring your peace of mind. Attached to this letter, you will find detailed information on the terms and conditions as well as the pricing of the extended warranty option. Option 2: Out-of-Warranty Service: If you prefer not to opt for the extended warranty, we offer an out-of-warranty service for our customers. This service is available at a nominal fee and covers all necessary repairs and maintenance. Our highly skilled technicians will ensure that your [product/item] is restored to its optimal condition. Attached to this letter, you will find further information regarding the out-of-warranty service option, including pricing details and instructions on how to proceed. Regardless of the option you choose, we assure you that our dedicated team will provide prompt and professional service to address your concerns and ensure your satisfaction. Our goal is to offer exceptional customer support, even if your warranty period has ended. Should you wish to proceed with either option or have any further queries or concerns, please do not hesitate to contact our customer service representatives at [phone number] or via email at [email address]. We are available [working hours or specific days]. Thank you once again for reaching out to us. We value your continued support and look forward to resolving your [product/item] issues to your utmost satisfaction. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Subject: Response to Service Request on Expired Warranty Dear [Customer Name], I hope this letter finds you well. I am writing in response to your recent request for service on an expired warranty for [product/item details]. We appreciate your trust in our company and apologize for any inconvenience caused by the expiration of your warranty. Upon reviewing the details of your request, we understand your concern about the expired warranty and the need for assistance with the repairs or maintenance of your [product/item]. We understand that unforeseen circumstances can arise, leading to a delay in addressing service requests. Please accept our sincere apologies for any inconvenience this may have caused. While your warranty period has expired, we value your satisfaction as a loyal customer and would like to assist you in resolving the issues you are facing. As such, we would be happy to provide you with an option for continued service. Option 1: Service Extension: While your warranty may have expired, we offer an extended warranty program for valued customers like yourself. This program allows you to extend the warranty coverage on your [product/item] for a specified period. The extended warranty will cover any repairs required during the extended period, ensuring your peace of mind. Attached to this letter, you will find detailed information on the terms and conditions as well as the pricing of the extended warranty option. Option 2: Out-of-Warranty Service: If you prefer not to opt for the extended warranty, we offer an out-of-warranty service for our customers. This service is available at a nominal fee and covers all necessary repairs and maintenance. Our highly skilled technicians will ensure that your [product/item] is restored to its optimal condition. Attached to this letter, you will find further information regarding the out-of-warranty service option, including pricing details and instructions on how to proceed. Regardless of the option you choose, we assure you that our dedicated team will provide prompt and professional service to address your concerns and ensure your satisfaction. Our goal is to offer exceptional customer support, even if your warranty period has ended. Should you wish to proceed with either option or have any further queries or concerns, please do not hesitate to contact our customer service representatives at [phone number] or via email at [email address]. We are available [working hours or specific days]. Thank you once again for reaching out to us. We value your continued support and look forward to resolving your [product/item] issues to your utmost satisfaction. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]