Subject: Apology for Accounting Error — Texas Sample Letter to Valued Customer Dear [Customer's Name], We sincerely apologize for the accounting error that occurred regarding the recent transaction you had with our company. We value your business and want to ensure the highest level of accuracy and professionalism in all our financial transactions. We have identified and rectified the discrepancy, and we assure you that it was an isolated incident that does not reflect our commitment to providing excellent service. As soon as the error was brought to our attention, we diligently investigated the matter and took immediate corrective measures to avoid any recurrence in the future. We understand that this mistake may have caused inconvenience and concern, and we deeply regret any inconvenience it may have caused you. Rest assured, we have thoroughly reviewed our internal procedures and enhanced our quality control mechanisms to prevent similar errors. In order to compensate for any loss or inconvenience you may have faced, we are offering a full refund for the erroneous charges and a rebate of [percentage/discount] on your next purchase with us. We hope that this gesture demonstrates our dedication to customer satisfaction and our commitment to making things right. Please review your account balance, and if any discrepancies persist, do not hesitate to contact our customer support team at [phone/email]. Our team is fully prepared to assist you and provide any additional information you may require. Once again, please accept our sincerest apologies for any inconvenience caused by this accounting error. We highly value your partnership and trust, and we are determined to maintain our strong business relationship with you. Thank you for your understanding and patience throughout this process. Best regards, [Your Name] [Your Position] [Company Name] [Contact Information] Additional Texas Sample Letters for Apology to Customer for Accounting Error (if needed): 1. Texas Sample Letter for Apology to Customer for Significant Accounting Error: If the accounting error has significant financial implications or has directly affected the customer's business, a more detailed and comprehensive apology letter should be provided, offering in-depth explanations and possible solutions to mitigate the impact of the error. 2. Texas Sample Letter for Apology to Customer for Recurring Accounting Errors: If accounting errors have occurred repeatedly, it is crucial to address the underlying issue and demonstrate proactive steps taken to improve internal processes. This letter should focus on outlining long-term solutions to prevent future errors and rebuilding customer confidence. 3. Texas Sample Letter for Apology to Customer for Delayed Resolution of Accounting Error: If it took an unusually long time to identify or resolve the accounting error, an apology letter should be sent, addressing the delay and providing an explanation for the prolonged resolution process. Additionally, this letter should emphasize the measures implemented to expedite future issue resolutions. Note: The content provided in the sample letters is for illustrative purposes. It is recommended to personalize the content based on the specific circumstances and requirements of the error, ensuring it aligns with the company's policies and values.