Dear [Name], I am writing to confirm the telephone report you made regarding an issue/problem [and specify the nature of the problem, if possible] on [date] at [time]. We value your concern and take every reported problem seriously. As per our discussion, I have documented the details below: 1. Contact Information: Please verify if the following contact details are accurate: — Name: [Your Name— - Address: [Your Address] — Phone number: [Your Phone Number— - Email address: [Your Email Address] 2. Problem Description: To ensure that we address the issue appropriately, please provide a detailed description of the problem [include relevant keywords]: — What happened— - When did the problem occur? — How did it affect you— - Are there any recurring patterns? — Have you experienced similar issues before? 3. Additional Information: Please provide any additional information that may help us identify the problem and resolve it swiftly: — Any error messages encountered— - Did you take any troubleshooting steps? — Have you contacted any other department/person regarding the problem? — Any reference numbers associated with your previous communication? We assure you that our team is actively investigating the matter, and we are committed to finding a solution or providing assistance as necessary. We understand the importance of resolving any issues promptly, and we appreciate your patience throughout the process. If needed, our customer support team may contact you for further details or to provide an update on the progress made. We aim to resolve the problem to your satisfaction and ensure it doesn't recur in the future. Please feel free to reach out to our customer support department at [contact number] or via email at [email address] if you have any further questions or require immediate assistance. Thank you for bringing this matter to our attention. We value your feedback and remain dedicated to delivering the highest quality service to our customers. Sincerely, [Your Name] [Your Title/Position] [Company/Organization Name]
Texas Sample Letter for Confirmation of Telephone Report of Problem
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