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Be truly sorry. If you aren't genuinely sorry for at least some part of the problem, then don't apologize. Validate your customer's feelings. Explain what happened. Admit to your mistakes. Explain what you'll do differently.
Start from sincerity. Empathize with enthusiasm. Take true responsibility. Validate the other person's feelings. Don't make excuses, but provide a rationale. Embrace the awkward. Suggest ways to make up for your mistake. Learn from it.
Express Remorse Over Your Actions. Start your apology by saying I apologize or I'm sorry and follow it up with a brief phrase summarizing your feelings of remorse over what happened. Empathize With How the Offended Party Felt. Admit Responsibility. Offer to Make Amends. Promise to Change.
Please accept my apologies. I'm sorry. I didn't mean to.. (I'm) sorry. I didn't realize the impact of2026 Please accept our deepest apologies for2026 Please accept my sincere apologies for2026 Please accept this as my formal apology for2026 Please allow me to apologize for2026 I would like to express my deep regrets for2026
My Apologies. My apologies is another word for I'm sorry. It's rather formal, so it's fine for business contexts. Pardon/Pardon Me/I Beg Your Pardon. Pardon is a verb which means to allow as a courtesy. Excuse Me. Mea Culpa. Oops/Whoops. My Bad.
Ask for permission to apologize. Let them know that you realize you hurt them. Tell them how you plan to right the situation. Let them know that inherent in your apology is a promise that you won't do what you did again. After you've talked through things, formally ask them for forgiveness.
Say you're sorry. Admit you were in the wrong. Offer an explanation of what happened. Acknowledge the customer's goals. Give a clear next step. Ask for forgiveness. Don't take it personally. Provide customer feedback options.
Say you're sorry. Not, I'm sorry, but . . . Just plain ol' I'm sorry. Own the mistake. It's important to show the wronged person that you're willing to take responsibility for your actions. Describe what happened. Have a plan. Admit you were wrong. Ask for forgiveness.