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Three service process types are defined: professional services, service shops, and mass services.
Definition. Agreement by the defendant (or the defendant's attorney) to accept papers or a complaint without having the papers served by a process server or a sheriff. Acceptance of service is accomplished by signing a "receipt and acknowledgment of acceptance of service" (or similarly titled instrument).
Process Objective: Service Delivery ensures that binding rules for the operative Processes are in existence. It regulates the planning, contractual and financial topics. Part of: IT Service Management.
A customer service process is aimed at satisfying the customer. A customer service process is the set of operations that a company carries out with all its employees, integrating different departments to guarantee a solid and satisfactory experience for each customer.