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? Start With A Sincere Apology 'We are extremely sorry and regret to inform you that we have to decline your request for a refund for your purchase of product X' 'This is to inform you we cannot refund your money for your purchase of X'
While I can certainly understand that there are sometimes extenuating circumstances that require an extension, I am unable to accommodate your request at this time. Our company fulfilled our end of the transaction, and I must insist that you pay per the terms of our agreement.
Respond promptly and answer the request in a way that fits your needs. Offer incentives. If you are able, offer incentives to encourage on-time or early payments by allowing discounts or other bonuses to avoid the delay altogether. Consider financing.
Talk it out. Don't avoid the conversation; doing so only risks creating the expectation that the request has been approved.Offer incentives.Consider financing.Consider negotiating.Explain your business.Just say no.Know your customers.
By giving your business more time to pay off your suppliers and other creditors, you are able to allocate that particular capital toward other purposes, whether that is paying off a larger supplier with more strict payment terms or using that cash for other expenses.
Due to an unexpected emergency that has occurred, I will be unable to make this payment by the date I am requesting an extension of time to make this payment. If you review my file, I believe you will find that my payments have generally been made in a timely fashion.
Extended payment terms is a strategy that leverages paying back invoices over a longer period of time. Often these terms are 60+ days with some exceeding 120 days or more.