Live Chat Support and Service Agreement

State:
Multi-State
Control #:
US-01954BG
Format:
Word; 
Rich Text
Instant download

Description

Two purposes of a Live Chat Agreement are to Improve Lead Conversion and thereby sell more cars. For Most Car dealers, driving traffic to their web site isn't the problem. It's turning those visitors into leads. Using live chat generates leads from existing site traffic, and will often greatly increase the amount of web site leads dealers receive.


This form is a generic example that may be referred to when preparing such a form for your particular state. It is for illustrative purposes only. Local laws should be consulted to determine any specific requirements for such a form in a particular jurisdiction.

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FAQ

What is live chat support? Live chat support allows customers to have text-based conversations with support teams via the web. Using live chat software embedded on the company's website, customers can send their questions to a person (or sometimes an AI bot) who can quickly reply to them in the same small window.

To engage proactively, select a customer from the visitors list and click the start chat button. A chat will automatically open on the visitor's screen. To make the interaction more personal, start the chat with a tailored first message by clicking on send custom message button.

Tip 1 K.I.S.S (Keep it simple stupid) Tip 2 Keep the tone positive. Tip 3 Check for grammar and spelling. Tip 4 Start the chat conversation with a friendly greeting. Tip 5 Write as you speak. Tip 6 Build an engaging chat conversation. Tip 7 Create canned responses. Tip 8 Always be empathetic.

#1: Initiate Conversational Chat. #2: Ask for More Information, Show Empathy. #3: Never Say I Don't Know #5: No Harm in Admitting Your Fault. #6: Learn to Take Follow-Ups. #7: Don't Make Customers Wait Continuity is the Key.

Chat Support refers to real-time communication between a customer and customer support agent via instant messaging, usually through a pop-up dialogue box built into a company's website. It's a fast and cost-effective way to integrate social interaction and personalization to the customer's experience.

You should know the person. Start with a short greeting. Be mindful of the receiver's preferred style of communication. Keep the conversation short. Be careful with abbreviations. Never send bad news via IM. Don't change meeting times or venues in an IM. Be aware of a status message.

Set goals for LiveChat. Create an account. Bring people on board. Configure and do a test run. Add the chat widget to your site and go live. First chats. Analyze and fine-tune. Choose a plan and subscribe.

Communicate, communicate, communicate. Good communication is vital and customers hate waiting. Keep things personal. Always keep in mind that at the other end of your chat is a human being. Understand your limits. Set yourself up for success. Know your priorities.

Chat support agents are a special kind of person. They need to be able to manage several conversations at once while still providing the best support possible to your customers. It's important that you hire someone who can handle the volume live chat typically has and still make the customer experience a good one.

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Live Chat Support and Service Agreement