Telephone Report Problem (TRP) is a type of telecommunications issue that occurs when a customer makes a phone call and reports a problem to a customer service representative. The customer service representative then attempts to resolve the problem via the phone call but is unsuccessful. The customer service representative then has to file a telephone report with the service provider, detailing the problem and any potential solutions that were attempted. There are two main types of Telephone Report Problem: technical issues, such as poor sound quality, dropped calls, or connection difficulties; and customer service issues, such as incorrect billing information, inappropriate customer service, or misrepresentation of products or services. TRP can be a time-consuming and costly issue for both customers and service providers, but resolving it quickly and effectively is critical for good customer service.