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You can use a different kind of packaging for eligible items as long as you include the order number. Just make sure that the item is in good condition and that all of the pieces are included. You can also print out a shipping label from the Amazon website and attach it to any package you choose.
You may ask consumers to return goods with the original packaging, but you cannot insist on this.? That seems pretty clear ? you can't insist on returns with original packaging, but you can certainly ask nicely.
Some retailers may still accept the return, but may offer a reduced refund or exchange. Others may not accept the return at all. It is best to contact the retailer and inquire about their specific policy for returning items without the original packaging or receipt.
Basically put, 'refund without return' or the 'returnless resolution' is an Amazon policy where the buyer receives reimbursement for an item without having to return said item. Yes, you read that correctly, they get to keep the item and their money.
When merchandise is returned, the sales returns and allowances account is debited to reduce sales, and accounts receivable or cash is credited to refund cash or reduce what is owed by the customer. A second entry must also be made debiting inventory to put the returned items back.
Why Do Customers Return Their Purchases? The customer ordered the wrong product or size.The merchant shipped the wrong product or size.The product was damaged or defective.The product arrived too late.The customer no longer needed the product.The customer experienced buyer's remorse.
Contact your state attorney general or consumer protection office. These government agencies may mediate complaints, conduct investigations, and prosecute those who break consumer protection laws.
Walmart's standard return policy is pretty straightforward and, while it does technically specify that all returns should be accompanied by original packaging and accessories, most items can still be returned or exchanged without a box.