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1Identify the customer and service provider.2Describe the services being provided.3Outline a payment schedule.4Establish terms about confidentiality, non-solicitation, and non-competition.5Address ownership of materials.6Personalize your Service Agreement.
A description of the parties involved in the agreement.A description of the services to be performed.A description of fees and payment schedules.The effective date of the contract, when work will begin, and the terms under which it can be terminated.Include a place for signatures.How to Draft a Service Agreement Sample Service Agreement Nolo\nwww.nolo.com > legal-encyclopedia > how-to-draft-a-service-agreement
1Availability (such as expected uptime)2Performance (such as speed of transaction response after the ENTER key is pressed)5 Steps for Auditing Outsourced Operations -- Enterprise Systems\nesj.com > articles > 2011/04/19 > it-auditing-outsourced-operations