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If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. However, retailers do not always oblige.
A customer returning goods within seven working days is entitled to a full refund and the initial delivery charge, under the Distance Selling Regulations.Even if you simply inform a company that you wish to return the goods within the seven working days, you should get a refund of the initial delivery costs.
Online: You can apply for a refund with a free USPS.com account. At a Post Office: You can also go to any Post Office and fill out Part I of Form 3533 (in duplicate) and submit it along with your original customer copy of Label 11.
You don't have to refund their return postage costs for a change of mind return (unless its clothing or shoes). All original postage should be refunded regardless of the reason.If the item is faulty then you pay return postage. If it is in the clothing category then you pay return postage regardless of the reason.
You can request a refund to 30 days from the date on which you first printed a shipping label. When you request a refund for USPS shipping labels, the postage amount is credited to your postage balance.For UPS and FedEx, when you cancel a shipping label the postage won't be credited.
If you choose to ship the item on your own, you'll pay the carrier when you ship your return. If the return is the result of an Amazon error, we'll refund your return shipping costs up to a maximum amount. For more information about refunds and refund amounts, go to Refunds and Exchanges.
The Seller no longer has the initial shipping money. It's been spent to ship the item. So, if the Seller refunds it, it's coming out of the Seller's pocket. Therefore, if the reason for the return is buyer's remorse rather than an actual problem with the item, many Sellers will not refund shipping.
Sign up for a PayPal account to get Return Shipping on Us. If you aren't happy with your order, we'll provide a free return shipping label or refund the cost of sending it back on eligible purchases. Terms and Conditions apply.