This form is an Application for Hosting a Service Level Agreement. The licensee agrees to provide the end-user with access to such hardware, software, and network connections that may be required. The document also provides that the licensee is given up to five gig of disk space and the licensee will be responsible for additional disk space. The parties expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to the licensee, and access to such materials by the licensee is done at the licensee's sole risk.
Application Hosting Service Level Agreement
Category:
State:
Multi-State
Control #:
US-KWP-0070
Format:
Word;
Rich Text
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Hosting Service Agreement FAQ
Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example: A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of an offer with the universal charging.
A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service.
A service level agreement (SLA) is an agreement between an IT Service provider and a customer. For instance, you are a customer of a bank and the bank provides services to you.That is an example of a service level agreement and it is part of service level management.
The SLA should include not only a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach, and a protocol for adding and removing metrics.
A service level agreement (SLA) is an agreement between an IT Service provider and a customer.There are three types of service level agreements that can be documented. Before defining ITIL service level requirements and agreeing on the service levels through SLA, the most appropriate SLA structure must be designed.
ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs. Many different factors will need to be considered when deciding which SLA structure is most appropriate for an organization to use.
In the API world specifically, SLAs can also be used as a measure to establish Service Level Objectives (SLO), when APIs must be constantly checked against operational and/or contractual metrics. An SLA describes the acceptable level of service availability and performance to a customer, provider or both.
Customer-based SLA. This type of agreement is used for individual customers and comprises all relevant services that a client may need, while leveraging only one contract. Service-based SLA. This SLA is a contract that includes one identical type of service for all of its customers. Multi-level SLA.