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Clear. Use simple, plain English. No jargon. Credible. Make sure there are no typos and all the provided information is correct. Answered. Answer all the questions that have been asked (and any that may come after). Tone. Using the right tone, that fits the reader (or customer) and the reason you're contacting them.
General Guidance for Writing to Your Customers and Clients Never use a generic greeting, always use their name. Get to the point quickly and be concise., but don't be impersonal or abrupt. Keep your sentences short and clear. Include everything your client needs to know in the email.
It can begin with the word Dear followed by the person's name or the word To. Include a date at the top of the letter. Begin the letter with a brief introduction. Keep the introduction pleasant and conversational. Thank the client for using your firm and indicate the reason for the letter.
Today's date, or the date you are sending the letter. The sender's address. The inside address. The salutation. The body of the letter.
A client care letter summarises the key information which the client of a solicitor's firm needs to know about how their legal matter is going to be dealt with.
Start by Saying Thank You Use Everyday Language and Stick to One Idea per Sentence. Use Headings and Bullet Point Large Chunks of Information. Avoid Cold, Overly Formal Language. Direct the Customer to any Supportive Documents. Set Expectations With Timeframes.
Begin with a greeting. Thank the recipient. State your purpose. Add your closing remarks. End with a closing.
The opening paragraph states the legal issue the letter is addressing followed by the facts, a discussion of the law as it applies to the facts and a conclusion which is essentially the advice to the client. Often attorneys include headings to lead the client through this process to arrive at the same conclusion.