This is a letter to address client concerns when one law firm merges with another. The letter originates from the firm that is being merged into the other, and informs the clients of that merger. It also states that most of the partners will be joining the new firm, and it requests consent from the client to transfer files to the new firm.
Client Concerns
Category:
State:
Multi-State
Control #:
US-L08021
Format:
Word;
PDF;
Rich Text
Instant download
Description
How to fill out Client Concerns?
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FAQ
Make Sure the Focus is on the Client. Although this tip may seem obvious to someone with a degree in counseling, it's arguably the most important. Walk the Line between Pushy and Coddling. Stay Confidential. Ask for Clarification. Practice Your Questions. Structure the Session.
First off, be sure you have a box of tissues on the table. We've got a checklist for refreshing our conference and meeting rooms, and tissues are the number one item on the list. Second, acknowledge the upset. Third, tell the client that crying is normal. Finally, get on with it.
The key to getting a client to open up is to understand what they are and what they aren't saying. Understand what the client is asking. Build an authoritative trusted adviser rapport. Never assume you know the entire issue. Sell yourself as an asset for solving the problem.
Determine the Client's Stage of Readiness. Give the Client Choices. Establish a Set of Rules. Focus on Client Strengths. Don't Ask Why Pay Attention to Patient Behavior. Provide Alternative Constructs. Be Aware of Client Questions.
Identify the problem. This is critical: you must try to solve the right problem. Analyze the problem. Identify decision criteria. Develop multiple solutions. Choose the optimal solution.
If it seems as though you're often feeling anger toward a particular client, it's important to check your counter-transference toward the client, seek consultation, and perhapsas a last resortrefer him to another professional, she says. Discuss your emotional reaction with the client.
To identify needs, you must both listen and ask the right questions. After identifying needs, always check for additional or related needs. Use your knowledge and experience to identify and present the right products, services, and solutions to meet your customers' needs.
Stay calm. Listen well. Acknowledge the problem. Get the facts. Offer a solution.
First and foremost, listen. Build rapport through empathy. Lower your voice. Respond as if all your customers are watching. Know when to give in. Stay calm. Don't take it personally. Remember that you're interacting with a human.
