[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, Zip Code] Subject: Utah Sample Letter for Defective Goods Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to bring to your attention the issue I have encountered with goods I purchased from your establishment. This correspondence serves as a formal complaint regarding the defective products and a request for appropriate action to be taken as per my rights as a consumer. On [Date of Purchase], I purchased [Product Name] from your store located at [Store Address]. Upon opening and using the product, it became apparent that it was defective and did not live up to the promised quality standards. The defect can be described as [Describe the defect in detail, providing specific information about the extent of the damage or malfunction]. As a consumer protected by the laws and regulations of the state of Utah, it is my right to receive goods that are safe, functional, and free from defects. According to the Utah Consumer Sales Practices Act, I have the right to request a refund, repair, or replacement for the defective goods within a reasonable time frame. I have attached copies of all relevant documents to this letter, including the purchase receipt and any other supporting evidence. I kindly request that you thoroughly review these documents and promptly initiate appropriate action to resolve this matter. Furthermore, I would prefer [Choose one: a refund / repair / replacement] in order to rectify the issue. Should you fail to acknowledge this complaint and fulfill your obligations within [reasonable time frame, usually 14 days], I will have no choice but to explore further legal avenues to protect my rights as a consumer? I sincerely hope it does not come to this, as I would rather resolve this matter amicably. Please respond to this letter within [reasonable time frame, usually 7 days] to confirm the receipt of my complaint and to outline the steps you will be taking to address the issue. I can be reached at [Your Phone Number] or [Your Email Address] during normal business hours. Thank you for your attention to this matter. I trust in your commitment to customer satisfaction and anticipate a swift resolution. Yours sincerely, [Your Name]