Subject: Apology and Proposal for Over shipped Merchandise [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company/Organization Name] [Address] [City, State, ZIP] Dear [Recipient's Name], I am writing to address an unfortunate occurrence regarding an over shipment of merchandise that recently took place. As a representative of [Your Company Name], I want to express my sincerest apologies for any inconvenience or confusion this may have caused our valued customers and your esteemed organization. At [Your Company Name], we take great pride in upholding excellent customer service and maintaining strong business relationships with our partners. We understand the importance of accurate order processing, timely shipment, and transparent communication. Therefore, we deeply regret that this oversight occurred in the processing of our recent order. To rectify this situation and ensure complete customer satisfaction, we have prepared a comprehensive proposal to address the over shipped merchandise: 1. Order Inspection and Verification: We request your assistance in conducting a thorough inspection of the delivered merchandise to identify the exact items that were over shipped. We are committed to accepting full responsibility for this error and will take the necessary steps to rectify our mistake promptly. 2. Return Shipping Arrangements: Once the over shipped merchandise has been identified, we kindly request that you arrange for the return of these goods to our designated return address. We apologize for any inconvenience this may cause and assure you that we will cover the return shipping costs. 3. Compensation for Inconvenience: To express our utmost regret for the inconvenience caused to your organization, we propose providing a compensation package. This package may include a partial refund, a credit towards future purchases, or a discount on upcoming orders. We are open to discussing the most suitable form of compensation that aligns with your preference. 4. Revised Order Terms and Agreement: To prevent future incidents of over shipping or any other inaccuracies, we propose reviewing our existing order processing procedures to improve transparency and accuracy. We are dedicated to strengthening our partnership and avoiding similar mishaps in the future. Once again, please accept our apologies for this oversight. We value our relationship with your organization and are committed to promptly resolving this issue to our mutual satisfaction. We look forward to the opportunity to discuss this matter further and implement the necessary corrective measures. Please feel free to contact me at [Your Phone Number] or [Your Email Address] to discuss the next steps or any concerns you may have. I greatly appreciate your understanding and cooperation in this matter. Thank you for your attention, and we genuinely apologize for any inconvenience caused. Sincerely, [Your Name] [Your Position] [Your Company Name]