[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer's Name], We hope this letter finds you well. We have received your request to return merchandise [provide specific details of the product(s)] that you purchased from our store on [date of purchase]. We understand that you are unable to meet our return policy deadline, but unfortunately, we are unable to accept late returns as stated in our store's policy. As a reputable business, we strive to provide a fair and consistent return policy for all our customers. Our return policy clearly outlines that all merchandise must be returned within [number of days] of the original purchase date, accompanied by the original receipt, for a valid return. We regret to inform you that your item(s) were not returned within the specified time frame, therefore making it ineligible for a return. We genuinely empathize with any unforeseen circumstances that may have prevented you from returning the merchandise within the specified time. However, in order to maintain a consistent and fair approach toward all our customers, we must adhere to our policy strictly. We want to remind you that we value your patronage and want to assist you with any other concerns you may have. Our dedicated customer service team will be more than happy to explore alternative solutions or address any additional inquiries you may have regarding your purchase. Please feel free to contact our customer service representatives at [customer service phone number] or [customer service email] to discuss any further assistance you may require. We are committed to ensuring your satisfaction and resolving any issues to the best of our abilities. Once again, we apologize for any inconvenience this may cause but hope you understand our position. Thank you for your understanding and cooperation. Sincerely, [Your Name] [Your Title/Position] [Company Name]
Virginia Sample Letter for Refusal to Accept Late Return of Merchandise
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