Virgin Islands Sample Letter for Return of Late Payment and Denial of Discount

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• Control #: US-0188LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Request for Return of Late Payment and Denial of Discount Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention an issue regarding a recent payment I made for the [product/service] I purchased from your esteemed company, [Company Name]. Unfortunately, there seems to have been an error in the processing of my payment, resulting in a late fee being charged to my account. Moreover, I have been denied the entitled discount mentioned in our initial agreement. Firstly, I want to emphasize my continued satisfaction with the overall product/service I received from your company. However, this payment discrepancy has caused me some concern, and I believe it requires immediate attention to rectify the matter. On [date of payment], I made a payment of [payment amount] towards the outstanding balance of my account, as per our agreed-upon terms. Unfortunately, due to a technical glitch, the payment did not reflect on my account until [delayed date]. This delay resulted in the imposition of a late fee of [late fee amount], as stated on the invoice I received. Moreover, as per our initial agreement, I remember distinctly that I was eligible for a [discount percentage] discount on all purchases made within the specified timeframe. However, after reviewing my recent transactions, I noticed that this discount was not applied to my invoice for the aforementioned payment. I kindly request you to review my account records and promptly refund the late fee charges of [late fee amount] back into my account. Additionally, I urge you to correct the error by issuing an updated invoice, adjusted to incorporate the applicable [discount percentage] discount as agreed upon. I believe that this misunderstanding can be resolved amicably, and I am confident in your dedication to customer satisfaction. I hope to receive a comprehensive response within [reasonable time frame, e.g., 10 business days] regarding the resolution of this matter. Should you require any additional information or supporting documents, please do not hesitate to contact me via email or phone, as provided above. I trust that your prompt attention to this issue will uphold the integrity of our business relationship. I value my association with [Company Name] and look forward to continued exceptional service from your esteemed organization. Thank you for your immediate attention and understanding. I anticipate a prompt resolution to this matter. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Request for Return of Late Payment and Denial of Discount Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention an issue regarding a recent payment I made for the [product/service] I purchased from your esteemed company, [Company Name]. Unfortunately, there seems to have been an error in the processing of my payment, resulting in a late fee being charged to my account. Moreover, I have been denied the entitled discount mentioned in our initial agreement. Firstly, I want to emphasize my continued satisfaction with the overall product/service I received from your company. However, this payment discrepancy has caused me some concern, and I believe it requires immediate attention to rectify the matter. On [date of payment], I made a payment of [payment amount] towards the outstanding balance of my account, as per our agreed-upon terms. Unfortunately, due to a technical glitch, the payment did not reflect on my account until [delayed date]. This delay resulted in the imposition of a late fee of [late fee amount], as stated on the invoice I received. Moreover, as per our initial agreement, I remember distinctly that I was eligible for a [discount percentage] discount on all purchases made within the specified timeframe. However, after reviewing my recent transactions, I noticed that this discount was not applied to my invoice for the aforementioned payment. I kindly request you to review my account records and promptly refund the late fee charges of [late fee amount] back into my account. Additionally, I urge you to correct the error by issuing an updated invoice, adjusted to incorporate the applicable [discount percentage] discount as agreed upon. I believe that this misunderstanding can be resolved amicably, and I am confident in your dedication to customer satisfaction. I hope to receive a comprehensive response within [reasonable time frame, e.g., 10 business days] regarding the resolution of this matter. Should you require any additional information or supporting documents, please do not hesitate to contact me via email or phone, as provided above. I trust that your prompt attention to this issue will uphold the integrity of our business relationship. I value my association with [Company Name] and look forward to continued exceptional service from your esteemed organization. Thank you for your immediate attention and understanding. I anticipate a prompt resolution to this matter. Yours sincerely, [Your Name]