[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Collection Agency's Name] [Address] [City, State, ZIP] Subject: Referral of Account to Collection Agency — Account # [Account Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to refer the delinquent account of [Customer's Name] to your esteemed collection agency, as their outstanding balance has remained unpaid despite our numerous attempts to facilitate payment. Account Details: Customer Name: [Customer's Name] Account Number: [Account Number] Amount Owed: [Outstanding Balance] Date of Last Payment: [Date of Last Payment] Throughout our records, you will find comprehensive documentation of our communication with the customer regarding their overdue payment. Despite our efforts in reminding them of the payment due date through emails, phone calls, and postal mail, [Customer's Name] has failed to respond or provide a valid reason for their non-payment. Due to the lack of response and the growing concerns of prolonging this matter, we have decided to enlist the assistance of a professional collection agency. We believe your expertise and track record in debt recovery will greatly contribute to the swift resolution of this matter. We kindly request your collection agency to take immediate action to recover the outstanding balance on our behalf. Furthermore, we understand that your agency operates under a professional code of conduct and adheres to all applicable laws and regulations governing debt collection practices in the Virgin Islands. Additionally, please ensure that all correspondence regarding this account is directed to our attention. We encourage transparent communication regarding the progress made on this matter, including any updates or proposed resolutions. Our primary objective is to recover the outstanding funds while preserving our relationship with the customer to the extent possible. To facilitate your collection efforts, we are providing you with the following supporting documents: 1. Copies of all relevant invoices and transaction records. 2. Copies of all communication sent to the customer, including emails, letters, and call logs. 3. Any additional details or information that you may require. We trust in your ability to handle this matter professionally and effectively. Furthermore, we kindly request your collection agency to refrain from any harassing or abusive behavior towards the customer during the debt recovery process. We expect all communication to be conducted with utmost professionalism and within the guidelines set by the Fair Debt Collection Practices Act (FD CPA). Should you require any additional information or have any questions regarding this account, please do not hesitate to contact me at the provided contact information. We will be prompt in our response and provide all necessary assistance to ensure the successful resolution of this matter. Thank you for your cooperation and dedication to recovering this outstanding debt. We appreciate your efforts in helping us regain control of our accounts receivable. We look forward to your positive response and a mutually beneficial outcome. Sincerely, [Your Name] [Your Title] [Your Company Name] [Your Company Address] [City, State, ZIP]