Subject: Seeking Resolution for Incorrect Cancellation — Virgin Islands Sample Letter Dear [Company/Organization], I am writing to bring to your attention an error in the cancellation process for [product/service] that has recently occurred. I believe that my cancellation was improperly handled, and I kindly request you to review this matter promptly to rectify the situation. On [date], I submitted a cancellation request for my [product/service] with reference number [cancellation/reference number]. According to your cancellation policy [cite relevant policy/terms and conditions], I fulfilled all the necessary requirements for cancellation within the specified time frame. However, to my surprise, I received a confirmation email stating that my cancellation request was unsuccessful. Considering the circumstances, I am confident that there has been a misunderstanding or oversight in processing my cancellation accurately. To resolve this matter efficiently, I kindly request the following: 1. An immediate review of my cancellation request and the associated documents. 2. A correction of this mistake without any additional charges or penalties imposed. 3. A written confirmation of my cancellation within [reasonable time frame] after your investigation. I want to emphasize that I have been a loyal customer of [company/organization] for [duration/years], and I have always been satisfied with the quality of your products/services. However, this unfortunate incident has raised concerns regarding the integrity of your cancellation process. If necessary, I am prepared to provide any additional information or evidence to help facilitate a prompt resolution to this matter. I trust that your team will handle this situation with urgency and professionalism, reflecting the values that [company/organization] prides itself on. Failure to address this issue in a satisfactory manner may compel me to escalate the matter further by seeking legal advice or contacting relevant consumer protection authorities. I sincerely hope that we can resolve this matter amicably and maintain our positive customer relationship. I appreciate your immediate attention to this matter, and I look forward to receiving your response within [reasonable time frame]. Thank you for your prompt action and understanding. Yours faithfully, [Your Name] [Your Contact Information]
Virgin Islands Sample Letter for Incorrect Cancellation
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