Sample Letter for Confirmation of Telephone Report of Problem [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, Zip Code] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing this letter to formally confirm the telephonic discussion we had on [date] regarding a problem I reported to your establishment. I want to ensure that the details of our conversation are documented for future reference and resolution. To recap, I called your customer service department on [date] at approximately [time] to report a problem with [specific issue or product]. During our conversation, I provided the necessary information and explained the problem in detail. I would like to reiterate the key points discussed in our conversation: 1. Nature of the Problem: [Describe the problem concisely, focusing on the specific issue encountered.] 2. Date and Time of the Problem: [Mention the date and time you experienced the issue.] 3. Steps Taken to Resolve the Problem: [Explain any troubleshooting steps you followed, if applicable.] 4. Personnel Contacted: [Provide the name of the customer service representative you spoke to during the call, if available.] 5. Proposed Solution: [If you discussed any potential solutions during the call or if you have any suggestions, mention them here.] I have attached any supporting documents or evidence related to the problem. Please review them carefully to enhance your understanding of my concerns. For your convenience and reference, this letter serves as confirmation of the telephone report of the problem. I kindly request you to take immediate action to address the issue and keep me updated on the progress. If you require any further clarification or information, please do not hesitate to contact me using the details mentioned above. I value your commitment to customer satisfaction, and I trust that you will address the problem adequately. Thank you for your prompt attention to this matter. Yours sincerely, [Your Name]