Washington Sample Letter for Apology and Proposal on Over shipped Merchandise Dear [Customer's Name], I am writing this letter to sincerely apologize for the inconvenience caused due to the over shipment of merchandise on your recent order. We deeply regret any inconvenience caused and understand the inconvenience this may have caused to your business operations. At [Company Name], we strive to provide exceptional customer service and ensure all orders are processed accurately. However, in this instance, there was a regrettable error in our shipping department. We take full responsibility for this oversight, and steps have been taken to rectify the situation and prevent any future recurrences. We understand the impact that this over shipment can have on your business, including extra storage costs and the administrative burden of returning the excess merchandise. To compensate for the inconvenience caused, we would like to propose the following options, which you can choose based on your preference: 1. Return and Full Refund: If you wish to return the over shipped merchandise, we will arrange for a hassle-free pickup at your convenience. Upon receiving the returned items, we will issue a full refund, including any shipping charges incurred on the original order. 2. Retain at Discounted Price: If you have the capacity to store the excess merchandise and prefer to keep it, we would like to offer you a significant discount on the over shipped items. This way, you could benefit from the additional stock at a reduced cost. Please let us know your preferred option by [date] so that we can proceed accordingly. We value your business and want to ensure your satisfaction. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. Once again, please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and cooperation in resolving this matter promptly. We are committed to providing you with the highest level of service and hope to have the opportunity to serve you better in the future. Thank you for your continued support. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information] Types of Washington Sample Letter for Apology and Proposal on Over shipped Merchandise: 1. Washington Sample Letter for Apology and Proposal on Over shipped Merchandise: General 2. Washington Sample Letter for Apology and Proposal on Over shipped Merchandise: E-commerce 3. Washington Sample Letter for Apology and Proposal on Over shipped Merchandise: Wholesale/Retail 4. Washington Sample Letter for Apology and Proposal on Over shipped Merchandise: Manufacturers 5. Washington Sample Letter for Apology and Proposal on Over shipped Merchandise: Suppliers/Distributors.