Washington Master Services Agreement for Information Technology Infrastructure Support Services

• Category: Contracts - Product Development
• State: Multi-State
• Control #: US-1186BG
• Format: Word; Rich Text

Description

Information technology is the study, design, development, implementation, support or management of computer-based information systems - particularly software applications and computer hardware. IT workers help ensure that computers work well for people. Washington Master Services Agreement for Information Technology Infrastructure Support Services, also known as the Washington IT Infrastructure Support Services MSA, is a legal document outlining the agreed-upon terms and conditions between the state of Washington and an IT service provider for the provision of infrastructure support services. This agreement is specifically tailored for information technology infrastructure support services in Washington state and encompasses a wide range of services, including network support, server maintenance, system administration, data center management, and desktop support. It provides a framework for the IT service provider to deliver these services efficiently and effectively. The Washington Master Services Agreement for Information Technology Infrastructure Support Services sets out the responsibilities and obligations of both parties involved. It clearly defines the scope of work, service levels, performance indicators, and the expected deliverables. By laying out the terms and conditions, this agreement ensures that the IT service provider meets the specific requirements of the state of Washington and that the state receives quality IT infrastructure support services. This MSA covers various types of IT infrastructure support services in Washington. Some common types include: 1. Network Support Services: This type of support includes designing, implementing, and managing networks, ensuring smooth connectivity, troubleshooting network issues, and ensuring network security. 2. Server Maintenance Services: These services involve monitoring and maintaining servers, performing updates and patches, managing server performance, and ensuring data backup and disaster recovery. 3. System Administration: This includes managing operating systems, configuring software and hardware, installing updates, and ensuring system performance and availability. 4. Data Center Management: This entails managing and monitoring data centers, ensuring optimal environment conditions, managing power and cooling systems, and addressing any data center-related issues. 5. Desktop Support Services: This includes providing maintenance and support for end-user desktop systems, troubleshooting hardware and software issues, installing updates, and resolving user queries. The Washington Master Services Agreement for Information Technology Infrastructure Support Services is a crucial document in ensuring a smooth and efficient functioning of IT infrastructure in the state. It establishes a solid contractual relationship between the state of Washington and the IT service provider, ensuring the provision of reliable and quality IT infrastructure support services.

Washington Master Services Agreement for Information Technology Infrastructure Support Services, also known as the Washington IT Infrastructure Support Services MSA, is a legal document outlining the agreed-upon terms and conditions between the state of Washington and an IT service provider for the provision of infrastructure support services. This agreement is specifically tailored for information technology infrastructure support services in Washington state and encompasses a wide range of services, including network support, server maintenance, system administration, data center management, and desktop support. It provides a framework for the IT service provider to deliver these services efficiently and effectively. The Washington Master Services Agreement for Information Technology Infrastructure Support Services sets out the responsibilities and obligations of both parties involved. It clearly defines the scope of work, service levels, performance indicators, and the expected deliverables. By laying out the terms and conditions, this agreement ensures that the IT service provider meets the specific requirements of the state of Washington and that the state receives quality IT infrastructure support services. This MSA covers various types of IT infrastructure support services in Washington. Some common types include: 1. Network Support Services: This type of support includes designing, implementing, and managing networks, ensuring smooth connectivity, troubleshooting network issues, and ensuring network security. 2. Server Maintenance Services: These services involve monitoring and maintaining servers, performing updates and patches, managing server performance, and ensuring data backup and disaster recovery. 3. System Administration: This includes managing operating systems, configuring software and hardware, installing updates, and ensuring system performance and availability. 4. Data Center Management: This entails managing and monitoring data centers, ensuring optimal environment conditions, managing power and cooling systems, and addressing any data center-related issues. 5. Desktop Support Services: This includes providing maintenance and support for end-user desktop systems, troubleshooting hardware and software issues, installing updates, and resolving user queries. The Washington Master Services Agreement for Information Technology Infrastructure Support Services is a crucial document in ensuring a smooth and efficient functioning of IT infrastructure in the state. It establishes a solid contractual relationship between the state of Washington and the IT service provider, ensuring the provision of reliable and quality IT infrastructure support services.