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Application Hosting Service Level Agreement

Washington Application Hosting Service Level Agreement

Name: Washington Application Hosting Service Level Agreement
Brand: US Legal Forms
Rating: 4.83 (400 reviews)

Category:

Technology - Websites - Hosting

State:

Multi-State

Control #:

US-KWP-0070

Format:

Instant download

Description

This form is an Application for Hosting a Service Level Agreement. The licensee agrees to provide the end-user with access to such hardware, software, and network connections that may be required. The document also provides that the licensee is given up to five gig of disk space and the licensee will be responsible for additional disk space. The parties expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to the licensee, and access to such materials by the licensee is done at the licensee's sole risk.

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FAQ

ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs.

The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.

Corporate Level: It is a comprehensive description of the agreement, covering generic SLM issues, suitable for everyone in the organization. Customer Level: Cover SLM issues relevant to a particular group of customers. Service Level: Covers SLM issues for a particular service relevant for a particular customer group.

A service-level agreement (SLA) sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is monitored and approved.

There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.

A Service Level Agreement (SLA) is a contract that is made between a service provider and a customer, which ensures that a minimum level of service is maintained. SLAs in the cloud computing industry cover response times and service availability.

A service level agreement (SLA) is an agreement between an IT Service provider and a customer. For instance, you are a customer of a bank and the bank provides services to you.

If you'd like to reap similar IT advantages, follow these five steps to draw up a great SLA.Step 1: Define your SLA scope.Step 2: Set response and resolution times.Step 3: Create ownership and escalation points.Step 4: Monitor performance and measure compliance.Step 5: Establish change control in the IT SLA.

More info

Apiwiz calculates unavailability using server monitoring software to measure the server side error rate, ping test results, web server tests, ... This Hosting Agreement (?Agreement?) for the Customer Service Application is made as of , 2012 (the ?Effective Date?) by and between the Washington ...If the definitions or provisions of the SLA conflict with the Terms of Service, the Terms of Services conditions will apply. · Shared Hosting Services. · Data ... Due to these differences: a. The Service Level Agreements for any Services that run locally on AWS Outposts do not apply to your use of those Services on AWS ... By D Dib · 2014 · Cited by 4 ? The SaaS model provides hosted applications, ready for use.and application models, and defines the service level agreement and. A description of the service · Service term and costs · Service performance, support and service level targets (agreed upon maintenance and response processes) ... According to ITIL 4, an SLA is a documented agreement between a service provider and a customer that identifies both services required and ... Cloud computing is a successful model for hosting web-facing applications that are accessed by their users as services. Each request in connection with this SLA must include the customer's account number (per M5 Hosting's invoice) and the dates and times of the unavailability of ... Vol. 16, No. 46 · ?MagazineBringing that ASP application back in-house might then seem like a good idea,is offering businesses Oracle's ERP and CRM hosted application services, ...

Washington Application Hosting Service Level Agreement

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