Wisconsin Sample Letter for Complaint about a Product from a Long Time Customer

• Category: Letters - Nonlegal - Complaints
• State: Multi-State
• Control #: US-0140LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Company Name] [Customer Service Department] [Address] [City, State, Zip Code] Subject: Complaint Regarding [Product Name/Type] — Customer ID [#] Dear [Customer Service Department], I hope this letter finds you well. I am writing to express my dissatisfaction with the product I recently purchased from your company. As a long-time customer of [Company Name], I have always held your products in high regard. However, I regret to inform you that my recent experience with [Product Name] has left me extremely disappointed. I have been using your products for an extended period of time, and have always found them to be of excellent quality with outstanding customer service to match. However, the [Product Name/Type] I purchased on [Date of Purchase] has failed to meet my expectations in many ways. Firstly, the [Product Name] arrived with several defects, namely [describe the defects in detail]. I was truly surprised by this, as I have come to expect flawless craftsmanship from your company. Additionally, the product's performance has been far from satisfactory, as it [describe the performance issues encountered]. This not only hampers its usefulness but also renders it unusable for the purpose it was intended. Moreover, despite contacting your customer service department on [Date of Contact] to address these issues, I have not received a proper response or resolution to my concern. This lack of attention to a loyal customer like myself has only added to my disappointment in regard to the product and the overall customer support provided. I have attached copies of the purchase receipt, the correspondence with your customer service department, and any other documentation for your reference. Enclosed as well are photographs illustrating the defects and performance issues I have encountered. I kindly request that you review this evidence and take swift action to rectify this situation. In light of these circumstances, I request the following course of action: 1. An immediate replacement of the defective [Product Name/Type] with a brand-new unit, which is free of defects and performs to the expected standards. 2. A refund of the full purchase price onto my original payment method if a replacement cannot be provided in a timely manner. 3. An assurance of improved customer service in the future, ensuring prompt attention to customer complaints and effective resolution of issues. As a devoted customer, I believe in the value and integrity of [Company Name]. I trust that you understand the importance of customer loyalty and will take this matter seriously, addressing it promptly and providing me with an appropriate resolution. I look forward to a swift and satisfactory response within [a reasonable time frame, e.g., 10 business days] from the date of this letter. If no response is received or if the matter remains unresolved, I regretfully inform you that I may have to explore alternate options to reconcile this matter, such as seeking assistance from consumer protection organizations or escalating my complaint to higher authorities. Thank you for your prompt attention to this matter. I sincerely hope that this isolated incident does not tarnish my long-standing relationship with [Company Name]. I have faith that you will rectify this situation in the best interest of customer satisfaction. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Company Name] [Customer Service Department] [Address] [City, State, Zip Code] Subject: Complaint Regarding [Product Name/Type] — Customer ID [#] Dear [Customer Service Department], I hope this letter finds you well. I am writing to express my dissatisfaction with the product I recently purchased from your company. As a long-time customer of [Company Name], I have always held your products in high regard. However, I regret to inform you that my recent experience with [Product Name] has left me extremely disappointed. I have been using your products for an extended period of time, and have always found them to be of excellent quality with outstanding customer service to match. However, the [Product Name/Type] I purchased on [Date of Purchase] has failed to meet my expectations in many ways. Firstly, the [Product Name] arrived with several defects, namely [describe the defects in detail]. I was truly surprised by this, as I have come to expect flawless craftsmanship from your company. Additionally, the product's performance has been far from satisfactory, as it [describe the performance issues encountered]. This not only hampers its usefulness but also renders it unusable for the purpose it was intended. Moreover, despite contacting your customer service department on [Date of Contact] to address these issues, I have not received a proper response or resolution to my concern. This lack of attention to a loyal customer like myself has only added to my disappointment in regard to the product and the overall customer support provided. I have attached copies of the purchase receipt, the correspondence with your customer service department, and any other documentation for your reference. Enclosed as well are photographs illustrating the defects and performance issues I have encountered. I kindly request that you review this evidence and take swift action to rectify this situation. In light of these circumstances, I request the following course of action: 1. An immediate replacement of the defective [Product Name/Type] with a brand-new unit, which is free of defects and performs to the expected standards. 2. A refund of the full purchase price onto my original payment method if a replacement cannot be provided in a timely manner. 3. An assurance of improved customer service in the future, ensuring prompt attention to customer complaints and effective resolution of issues. As a devoted customer, I believe in the value and integrity of [Company Name]. I trust that you understand the importance of customer loyalty and will take this matter seriously, addressing it promptly and providing me with an appropriate resolution. I look forward to a swift and satisfactory response within [a reasonable time frame, e.g., 10 business days] from the date of this letter. If no response is received or if the matter remains unresolved, I regretfully inform you that I may have to explore alternate options to reconcile this matter, such as seeking assistance from consumer protection organizations or escalating my complaint to higher authorities. Thank you for your prompt attention to this matter. I sincerely hope that this isolated incident does not tarnish my long-standing relationship with [Company Name]. I have faith that you will rectify this situation in the best interest of customer satisfaction. Yours sincerely, [Your Name]