West Virginia Sample Letter for Request for Refund - Returned Merchandise

• Category: Letters - Nonlegal - Requests
• State: Multi-State
• Control #: US-0069LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Merchant's Name] [Merchant's Address] [City, State, ZIP] Subject: Request for Refund — Returned Merchandise Dear [Merchant's Name], I am writing to request a refund for the merchandise I recently returned to your store. I have been a loyal customer of [Your Company] for several years and have always been satisfied with the products I have purchased. However, the item I received in my recent order, [Product Name], was not up to the expected standards. I returned the merchandise, enclosed in its original packaging, via [Shipping Company's Name] on [Return Shipment Date]. The tracking number for the returned package is [Tracking Number]. I believe the product did not meet the advertised specifications as it arrived in a damaged condition. Upon inspection, I discovered that [describe the specific damages or defects]. I understand that sometimes issues occur during shipping which might lead to damages; however, it is imperative that customers are satisfied with their purchases. Considering this, I kindly request a full refund of [Amount Paid] for the [Product Name]. Since the product was damaged upon arrival, I expect my original payment method to be credited fully with the [Amount Paid] within [Number of Days] from the receipt of this letter. In compliance with your return policy, I have enclosed all relevant documents, including the order receipt, return shipment receipt, and photographs of the damaged product. This should provide sufficient evidence to support my claim. Additionally, I request that you cover the shipping costs associated with returning the damaged item, as per the return policy outlined on your website. I hope to resolve this matter promptly and amicably. However, if a refund is not promptly issued or if further communication is required, I may seek assistance from the relevant consumer protection agencies, share my experience on social media platforms, and consider reporting this incident to the Better Business Bureau. I have always admired the exceptional customer service provided by [Your Company], and I trust that you will handle this matter in a satisfactory manner. If you need any further information or have any questions, please do not hesitate to contact me at the provided email address or phone number. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Merchant's Name] [Merchant's Address] [City, State, ZIP] Subject: Request for Refund — Returned Merchandise Dear [Merchant's Name], I am writing to request a refund for the merchandise I recently returned to your store. I have been a loyal customer of [Your Company] for several years and have always been satisfied with the products I have purchased. However, the item I received in my recent order, [Product Name], was not up to the expected standards. I returned the merchandise, enclosed in its original packaging, via [Shipping Company's Name] on [Return Shipment Date]. The tracking number for the returned package is [Tracking Number]. I believe the product did not meet the advertised specifications as it arrived in a damaged condition. Upon inspection, I discovered that [describe the specific damages or defects]. I understand that sometimes issues occur during shipping which might lead to damages; however, it is imperative that customers are satisfied with their purchases. Considering this, I kindly request a full refund of [Amount Paid] for the [Product Name]. Since the product was damaged upon arrival, I expect my original payment method to be credited fully with the [Amount Paid] within [Number of Days] from the receipt of this letter. In compliance with your return policy, I have enclosed all relevant documents, including the order receipt, return shipment receipt, and photographs of the damaged product. This should provide sufficient evidence to support my claim. Additionally, I request that you cover the shipping costs associated with returning the damaged item, as per the return policy outlined on your website. I hope to resolve this matter promptly and amicably. However, if a refund is not promptly issued or if further communication is required, I may seek assistance from the relevant consumer protection agencies, share my experience on social media platforms, and consider reporting this incident to the Better Business Bureau. I have always admired the exceptional customer service provided by [Your Company], and I trust that you will handle this matter in a satisfactory manner. If you need any further information or have any questions, please do not hesitate to contact me at the provided email address or phone number. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely, [Your Name]