[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Apology for Over Shipment Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to apologize sincerely for the inconvenience caused by the over shipment of products from our end. It has come to our attention that due to an oversight on our part, the quantity of items shipped to your location exceeded the agreed-upon quantity stated in the purchase order. The mix-up in our shipping department has brought forth this unfortunate error, for which I take full responsibility. We deeply regret any inconvenience caused to you and your organization. Such an incident goes against our commitment to providing seamless service and dependable products. Please allow me to assure you that we are taking immediate measures to rectify the situation and prevent such errors from occurring in the future. Firstly, we have dispatched a team of experts to retrieve the excess products from your location at the earliest convenience. Rest assured that all additional costs associated with the retrieval process will be borne solely by our company. In addition to rectifying the over shipment, we understand the inconvenience caused by the excess products occupying your storage space. Upon collection, we will ensure that the excess items are stored at our facility, making sure they do not infringe upon your business operations. We deeply value the business relationship we share with your company, and it is our utmost priority to resolve this issue promptly. To compensate for the inconvenience caused, we would like to offer you a [discount/credit] of [percentage/amount] on your next purchase with us. We hope this gesture demonstrates our commitment to your satisfaction and our determination to improve our services. Lastly, I would like to extend my personal apologies for this oversight. My team and I understand the significance of this error and assure you that we will take every necessary precaution to prevent similar situations in the future. Your trust in our company is important to us, and we will work diligently to regain it. If you have any further questions or concerns regarding this matter or require any assistance, please do not hesitate to contact me directly at [Your Phone Number] or [Your Email Address]. I am personally available to address any queries or provide any additional support required. Once again, please accept my sincerest apologies for this inconvenience. We greatly appreciate your understanding and patience during this time. Thank you for your continued support and cooperation. Yours sincerely, [Your Name] [Your Title] [Your Company Name]
West Virginia Sample Letter for Apology for Over Shipment
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Anatomy of a shipping delay emailBe upfront about the delay (subject line)Express gratitude (preview text/intro)Explain what the problem is (intro)Set expectations around the impact (body)Apologize for the inconvenience (body)Offer reassurance (body)Optional: Provide value with a resource or special offer (CTA)
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
Anatomy of a shipping delay emailBe upfront about the delay (subject line)Express gratitude (preview text/intro)Explain what the problem is (intro)Set expectations around the impact (body)Apologize for the inconvenience (body)Offer reassurance (body)Optional: Provide value with a resource or special offer (CTA)
If you need to respond to a customer about a late carrier delivery, empathy goes a long way. Consider the following example: Dear X, please accept our apologies for this delay with your delivery. We are currently investigating the situation and will get back to you as soon as we get more information.
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
Body: Hi first name, Unfortunately, your package has been delayed due to insert reason. We sincerely apologize for any inconvenience this may have caused you. Stay tuned for updates on your order tracking page Link to order tracking page and call/text our customer service team if you have any questions.
Respected Sir/Madam, With due respect, with reference to your complaint letter on date (Date) regarding delay in delivery of order ID (Mention order ID). I am writing this letter on behalf of (Company Name), that we are extremely sorry for the inconvenience caused to you.
To recap, here are the three different ways you can communicate delivery delays: Shop early notifications - send messages to loyal customers, in advance, encouraging them to shop early. A warning + incentive will help create urgency and increase early BFCM sales.
Begin with a straightforward apology that refers to the problem. Briefly explain, without excuse, what happened. Explain what you have done (or will do) to fix the situation. Express your concern and end on a positive note.
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
