[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Apology for Over Shipment Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to apologize sincerely for the inconvenience caused by the over shipment of products from our end. It has come to our attention that due to an oversight on our part, the quantity of items shipped to your location exceeded the agreed-upon quantity stated in the purchase order. The mix-up in our shipping department has brought forth this unfortunate error, for which I take full responsibility. We deeply regret any inconvenience caused to you and your organization. Such an incident goes against our commitment to providing seamless service and dependable products. Please allow me to assure you that we are taking immediate measures to rectify the situation and prevent such errors from occurring in the future. Firstly, we have dispatched a team of experts to retrieve the excess products from your location at the earliest convenience. Rest assured that all additional costs associated with the retrieval process will be borne solely by our company. In addition to rectifying the over shipment, we understand the inconvenience caused by the excess products occupying your storage space. Upon collection, we will ensure that the excess items are stored at our facility, making sure they do not infringe upon your business operations. We deeply value the business relationship we share with your company, and it is our utmost priority to resolve this issue promptly. To compensate for the inconvenience caused, we would like to offer you a [discount/credit] of [percentage/amount] on your next purchase with us. We hope this gesture demonstrates our commitment to your satisfaction and our determination to improve our services. Lastly, I would like to extend my personal apologies for this oversight. My team and I understand the significance of this error and assure you that we will take every necessary precaution to prevent similar situations in the future. Your trust in our company is important to us, and we will work diligently to regain it. If you have any further questions or concerns regarding this matter or require any assistance, please do not hesitate to contact me directly at [Your Phone Number] or [Your Email Address]. I am personally available to address any queries or provide any additional support required. Once again, please accept my sincerest apologies for this inconvenience. We greatly appreciate your understanding and patience during this time. Thank you for your continued support and cooperation. Yours sincerely, [Your Name] [Your Title] [Your Company Name]