Subject: Urgent Replacement Request for Damaged Merchandise — [Order/Invoice Number] [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to bring to your attention an unfortunate incident regarding the merchandise I recently received from your esteemed company. First and foremost, I would like to express my gratitude for your prompt delivery of the goods mentioned in the [Order/Invoice Number]. However, upon opening the package, I was disheartened to discover that the contents had incurred significant damage during transit. This damage was visible on [mention specific items and their condition]. Given the urgency of replacing the damaged merchandise, I kindly request your immediate attention to rectify this situation. As a loyal and valued customer of your brand, I have always admired the quality and care put into your products. Therefore, I am confident that you will take immediate action to remedy the situation swiftly. To facilitate the replacement process, I have enclosed the following documents: 1. A copy of the original order/invoice number. 2. Photographs clearly depicting the damaged merchandise. — [Specify the number of photographs and their descriptions] I kindly request that you initiate the replacement procedure within [specify a reasonable time frame] from the date of this letter. Additionally, I would appreciate any information regarding the shipping method or expected delivery time for the replacement of the damaged merchandise. I firmly believe that this matter can be resolved amicably, reinforcing the strong relationship shared between our organizations. I trust in your commitment to customer satisfaction and your dedication to upholding your brand's reputation. In anticipation of your prompt response, please feel free to contact me at [Your Phone Number] or [Your Email Address] if any further clarification or documentation is required. I sincerely hope for a favorable resolution to this matter and look forward to continuing our mutually beneficial business association. Thank you for your immediate attention. Your swift action will be highly appreciated. Yours sincerely, [Your Name]