West Virginia Sample Letter for Defective Goods

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• Control #: US-0191LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Job Title/Department] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Notification of Defective Goods — [Order/Invoice Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a serious matter regarding the goods I purchased from your company. On [date of purchase], I placed an order with your company for [specific goods] as per the [order/transaction number]. Regrettably, upon receiving the goods and thoroughly inspecting them, I discovered significant defects that affect their functionality and quality. The defects include [list specific defects such as malfunctions, missing parts, damages, etc.], rendering the goods unsuitable for their intended use. According to the warranty policy stated on your company's website, and as per the laws and regulations governing consumer rights in West Virginia, I am entitled to a refund, replacement, or repair of the defective goods. Furthermore, your company is obliged to cover any reasonable expenses incurred due to the defects, such as return shipping costs or technician fees. Enclosed with this letter are copies of all relevant documents, including the purchase order, invoice, and photographs clearly demonstrating the defects. I kindly request you to review these materials and take prompt action to resolve this matter in accordance with the aforementioned laws and company policies. As a diligent customer, I understand that you value your reputation for quality products and customer satisfaction. Therefore, I am confident that you will handle this complaint with the utmost seriousness and resolve it satisfactorily. I expect a written response from your company within [reasonable timeframe, e.g., 14 days] acknowledging the receipt of this letter and detailing the actions you plan to undertake for rectifying the situation. In the event that this matter is not addressed promptly and appropriately, I may be forced to explore legal remedies available under West Virginia consumer protection laws or escalate the matter to the appropriate authorities, which could result in unfavorable consequences for your company. I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your cooperation. Sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Job Title/Department] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Notification of Defective Goods — [Order/Invoice Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a serious matter regarding the goods I purchased from your company. On [date of purchase], I placed an order with your company for [specific goods] as per the [order/transaction number]. Regrettably, upon receiving the goods and thoroughly inspecting them, I discovered significant defects that affect their functionality and quality. The defects include [list specific defects such as malfunctions, missing parts, damages, etc.], rendering the goods unsuitable for their intended use. According to the warranty policy stated on your company's website, and as per the laws and regulations governing consumer rights in West Virginia, I am entitled to a refund, replacement, or repair of the defective goods. Furthermore, your company is obliged to cover any reasonable expenses incurred due to the defects, such as return shipping costs or technician fees. Enclosed with this letter are copies of all relevant documents, including the purchase order, invoice, and photographs clearly demonstrating the defects. I kindly request you to review these materials and take prompt action to resolve this matter in accordance with the aforementioned laws and company policies. As a diligent customer, I understand that you value your reputation for quality products and customer satisfaction. Therefore, I am confident that you will handle this complaint with the utmost seriousness and resolve it satisfactorily. I expect a written response from your company within [reasonable timeframe, e.g., 14 days] acknowledging the receipt of this letter and detailing the actions you plan to undertake for rectifying the situation. In the event that this matter is not addressed promptly and appropriately, I may be forced to explore legal remedies available under West Virginia consumer protection laws or escalate the matter to the appropriate authorities, which could result in unfavorable consequences for your company. I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your cooperation. Sincerely, [Your Name]