Subject: Apology for Error in Advertisement — West Virginia Dear [Recipient's Name], I am writing this letter to sincerely apologize for the error that occurred in our advertisement campaign targeting the beautiful state of West Virginia. As a reputable company committed to providing accurate and reliable information, we deeply regret any inconvenience or confusion caused by this mistake. Firstly, I would like to express our gratitude to the people of West Virginia for their love and support for our brand. It has come to our attention that a recent advertisement published in various media outlets contained inaccurate information that misrepresented the services we offer in your state. This error was unintended and strictly against our company's values. We understand the importance of maintaining a positive relationship with our customers and partners in West Virginia. Rest assured, immediate actions have been taken to rectify this mistake and prevent any recurrence. Please allow us to clarify the error and provide accurate information. [Describe in detail the erroneous information that was included in the advertisement]. We deeply apologize for this error and any confusion it may have caused. We take full responsibility for the inaccuracies presented, and we assure you that this does not align with our commitment to integrity and quality customer service. To make amends for this oversight, we have initiated the following steps: 1. Immediate correction and retraction of the erroneous advertisement from all media sources, ensuring that the correct information is disseminated. 2. Conducting internal investigations to identify the root cause of the error and implementing stricter review procedures to avoid such mistakes in the future. 3. Offering a special discount/coupon/promotion exclusively for customers and residents of West Virginia as a gesture of apology. [Specify the details of the offer, duration, and how to avail it]. We genuinely value the trust and support of our customers in West Virginia, and we are committed to making things right. We hope that you can accept our heartfelt apology and give us the opportunity to regain your confidence in our brand. Furthermore, we take feedback seriously and appreciate your efforts in bringing this error to our attention. If you have any further concerns or would like to provide additional feedback, please do not hesitate to contact our dedicated customer service team at [Customer Service Number] or [Customer Service Email]. They will be more than happy to assist you promptly and address any inquiries you may have. Once again, we deeply regret the error made in our advertisement and any inconvenience caused to the residents of West Virginia. We value your continued support and strive to serve you better in the future. Thank you for your understanding and giving us the opportunity to rectify our mistake. Sincerely, [Your Name] [Your Position/Title] [Your Company Name] [Contact Information: Phone and Email]