Subject: Follow-up on Duplicate Order: Urgent Resolution Required Dear [Customer Name], I hope this letter finds you well. I am writing to address a recent issue regarding a duplicate order that was placed and needs immediate attention. As valued customers, we sincerely apologize for any inconvenience caused by this oversight. At [Your Company Name], we strive for accuracy and efficiency in all our order processing procedures, and we deeply regret that an error occurred in this instance. Upon discovering the duplication, our team has taken immediate action to rectify the situation. We have located both orders in question and are actively working on canceling the duplicate order to avoid any confusion or potential double charges. To provide you with further details, the original order number is [Order Number], and the duplicate order number is [Duplicate Order Number]. To ensure accurate coordination, kindly refer to these numbers in any further correspondence related to this issue. We understand that time is of the essence, and we want to ensure a prompt resolution for you. Our dedicated customer service team has been notified about your duplicate order, and they are prioritizing your case to expedite the cancellation process. You can expect confirmation of the cancellation and any necessary adjustments to be made within the next [timeframe]. In the meantime, we kindly request your patience and understanding as we work diligently to resolve this matter. Rest assured, we will do everything in our power to rectify the situation efficiently and minimize any impact it may have on your overall customer experience. Should you have any concerns or require additional clarification, please do not hesitate to contact our customer support team at [Customer Support Phone Number] or [Customer Support Email Address]. Our representatives are available [insert customer support hours] to assist you promptly. We genuinely value your business and deeply regret any inconvenience caused. Your satisfaction is our top priority, and we are committed to making this situation right for you. Thank you for your understanding and cooperation in resolving this matter. We appreciate your continued support and look forward to serving you with excellence in the future. Sincerely, [Your Name] [Your Job Title] [Your Company Name]
Wyoming Sample Letter for Follow-up on Duplicate Order
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