[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Client's Name] [Client's Address] [City, State, ZIP] Subject: Fraudulent Charges on Your Account — Immediate Action Required Dear [Client's Name], I hope this letter finds you well. I am writing to inform you about some concerning developments regarding your account with [Name of Financial Institution]. We have discovered multiple instances of fraudulent charges on your account, which require immediate attention and action. Our diligent monitoring system detected unauthorized transactions on your account on [Date] and [Date]. These transactions appear suspicious and do not align with your typical spending patterns. The charges include [briefly describe the fraudulent charges], totaling [specify the amount] in unauthorized transactions. As your trusted financial institution, we take these matters seriously and are committed to resolving this issue promptly. Upon discovering these fraudulent charges, we have already taken the following actions: 1. Frozen Account: In order to prevent further unauthorized access, we have temporarily frozen your account to protect your funds from any additional fraudulent activity. 2. Initiated Investigation: Our dedicated team of fraud specialists has initiated a thorough investigation into the fraudulent charges. We will work diligently to identify the source of the unauthorized transactions and hold the responsible parties accountable. 3. Contacting Law Enforcement: We have reported the fraudulent activities to the local authorities, providing them with all the necessary information and documentation required for their investigation. As a next step, we kindly request your immediate cooperation and urge you to take the following actions: 1. Fraud Claim Verification: To ensure the accuracy of our investigation and safeguard your interests, please carefully review the attached statement of the fraudulent charges made on your account. If you identify any additional suspicious transactions, kindly inform us as soon as possible. 2. Complete the Affidavit: Enclosed with this letter, you will find an affidavit form that needs to be filled out and returned to us at your earliest convenience. This will help us compile detailed information regarding the fraudulent charges and aid in expediting the investigation process. 3. Updating Security Measures: As a precautionary measure, we advise you to change your account password and activate two-factor authentication. This will provide an additional layer of security to prevent any future unauthorized access to your account. 4. Monitoring Account Activity: We strongly recommend monitoring your account activity regularly through our online banking or mobile app. Should you notice any suspicious transactions in the future, please notify us immediately. Please understand that we will do everything in our power to resolve this matter swiftly and efficiently. We are committed to restoring your account balance by reversing the fraudulent charges and ensuring that you are not held liable for any unauthorized transactions. In the meantime, if you have any questions, concerns, or require further assistance, please do not hesitate to contact our dedicated fraud department at [Fraud Department Contact Number]. Our team of experts will be available to guide you through this difficult situation and address any queries you may have. Thank you for your understanding and cooperation in this matter. We appreciate your trust in our institution and assure you that we will take all necessary steps to protect your financial well-being. Sincerely, [Your Name] [Your Title/Position] [Financial Institution's Name] [Financial Institution's Contact Information]