Dear [Customer Name], We hope this email finds you well. We are writing to express our sincere apologies for the oversight in our recent shipment of merchandise to your address. We understand that we have unintentionally over shipped the products you ordered from us, causing inconvenience on your end. Please accept our deepest apologies for any inconvenience and frustration this may have caused. At [Company Name], it is our utmost priority to provide excellent customer service, ensuring a seamless shopping experience for all our valued customers like you. We deeply regret the mistake made in processing your order and assure you that we are taking immediate steps to rectify the situation. To resolve this issue and make amends for the inconvenience caused, we propose the following options: 1. Option 1: Return and Refund We kindly request you to return the over shipped merchandise to us using the enclosed prepaid postage label. Once we receive the items in their original condition, we will promptly process a full refund for the over shipped products, including any shipping charges incurred. 2. Option 2: Discount on Future Purchases If it is more convenient for you to keep the over shipped merchandise, we understand. In this case, we would like to offer you a [X] discount on your next purchase with us as a gesture of apology. This discount can be applied to any product of your choice on our website. Whichever option you prefer, please inform us within [number of days or a deadline] so that we can proceed accordingly and provide further instructions if needed. Your satisfaction is of utmost importance to us, and we are committed to making things right. Please accept our sincere apologies once again for the inconvenience caused. We appreciate your understanding and patience in this matter. We value your business and would like to assure you that we have taken measures to prevent similar errors from occurring in the future. If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team at [customer service phone number] or [customer service email]. Thank you for your understanding and continued support. Sincerely, [Your Name] [Your Position] [Company Name] Keywords: Wyoming, sample letter, apology, proposal, over shipped merchandise, shipping error, customer service, inconvenience, return and refund, discount, future purchases.
Wyoming Sample Letter for Apology and Proposal on Overshipped Merchandise
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How to fill out Wyoming Sample Letter For Apology And Proposal On Overshipped Merchandise?
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