A Wyoming Value Added Reseller Support Agreement is a legal contract established between a value-added reseller (VAR) and a company based in Wyoming. This agreement outlines the terms and conditions under which the VAR will provide support services to the company's products or services. The primary objective of this agreement is to define the responsibilities and obligations of both parties involved. It sets clear expectations and ensures that the VAR meets certain requirements to offer support services for the company's products. Some essential elements covered in a Wyoming Value Added Reseller Support Agreement include: 1. Scope of Services: This section clearly defines the support services the VAR will provide to the company. It specifies the products or services covered, the level of support, and the duration for which support will be offered. 2. Responsibilities: The agreement outlines the responsibilities of both the VAR and the company. The VAR is responsible for providing support services, while the company must provide necessary resources and information to facilitate the support process. 3. Service Level Agreement (SLA): The SLA specifies the performance standards and metrics that the VAR must achieve. It includes parameters like response and resolution time, uptime, and availability benchmarks. 4. Training and Certification: This agreement may also address the requirement for the VAR to undergo specific training or achieve certain certifications to ensure competence and expertise in providing support services. 5. Intellectual Property Rights: This section states that the company retains all rights to its intellectual property and prohibits the VAR from using or distributing it without explicit permission. 6. Confidentiality: The agreement includes provisions to ensure the confidentiality of any sensitive information shared between the VAR and the company. 7. Termination and Renewal: It outlines the conditions under which either party can terminate the agreement and any procedures for renewal or extension. Different types of Wyoming Value Added Reseller Support Agreements can exist depending on the specific industry or sector involved. For example, there could be agreements tailored for software Vars, hardware Vars, IT services Vars, or telecommunications Vars. Each agreement may have distinct clauses or provisions to align with the unique characteristics of the industry. In conclusion, a Wyoming Value Added Reseller Support Agreement establishes a legal framework for Vars to provide support services to companies. It ensures both parties understand their roles and responsibilities, sets performance standards, and protects the intellectual property rights of the company.