Agree Age Field For Free

It calculates in business hours how long your case has spent in each status. This allows you to generate reports and dashboards and identify areas of concern.

Age is just simply if you have an open Opportunity, Salesforce can look at when an Opportunity was created and today's date, it will express a number field . . . number of days an Opportunity has been open. If you flip an Opportunity to closed, whether closed loss or closed won, you're going to get a zero on that.

Case Age in Hours - IF( IsClosed , (ClosedDate - CreatedDate) *24, (NOW() - CreatedDate ) *24) Case Age in Minutes - IF( IsClosed , (ClosedDate - CreatedDate) *1440, (NOW() - CreatedDate ) *1440)

For open opportunity, the number of days since the opportunity Created Date until Today. For closed opportunity, the number of days between opportunity Created Date until Close Date (not when it closed). This include Closed Won and Closed Lost opportunities.

Formula fields are custom fields that automatically provide results based on records and related records. They are a valuable and powerful tool provided by Salesforce to the Admins as they are updated automatically in real-time whenever a record is accessed.

The Business Hours Age field is a reporting field that is not editable at the record level and cannot be used as a filter or bucket field in a report. The regular "Age" field will still be visible in Case object reports even after enabling the feature "Enable Case Duration/Age in Business Hours."

Calculate the Case age based on changed status Case Age before Case Closure: Case Creation Date and Time - Current Date and Time = 4 hours. Case Age after Case Closure: Case Creation Date and Time - Case Status updated to ?Closed? at = 24 hours.