Assign Conditional Field Resolution For Free

The resolution field is a special one, and you can only edit it if you add it to a screen, change it as part of a post function, or set it using an automation.

The "Resolution" field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow.

Conditional fields allow you to manage sets of dependencies between fields. Such fields are available for editing and display only if the right condition is met. To create conditional fields, you must first create custom fields and then leverage such fields in forms.

Solution Go to the project settings > Workflow; Edit the desired workflow; Find the transition that will reopen the issue and click on it; Navigate to the pop-up and click on Post Functions, then click Add post Function; Add the Clear Field Value event as a post function; Select the Resolution field and click add;

Resolution Set Using a POST Function Locate your Workflow: > Issues > Workflows. Click Edit under Actions for your workflow. Select your "Done" transition, and Click POST Functions. Click 'Add POST Function > Select 'Update Issue Field' Select Resolution for Issue Field and the appropriate Field Value.

Create validation rule in Salesforce Classic Click Setup. Click Customize | [the object you need to modify] | Validation Rules. Click New. Enter the Validation Rule name. Set the Validation Formula as per the suggestion above, feel free to adapt to your needs. Set the error message that the User will receive.

Click to Add section anywhere below the field(you can also drag and drop the fields and sections). Click on the section divider. The section panel will give you the option section shown as Always, or Conditionally. Select Conditionally.

To support that, a Jira Administrator needs to go to the instance settings (the gear icon) and select Issues, then select Screens. This is where a screen would be made to display the Resolution field and any other fields you would want to edit when transitioning an issue to one of the Done statuses.