Catalog Dropdown Record For Free

A content item is a service catalog item that provides information instead of goods or services. Content items can reference knowledge articles, static blocks of text, or external web-based content.

Simply put: If you're offering end-users the ability to request a service where you need to control approvals and fulfillment, you will use a catalog item. If you're just looking to gather information or need to gather open-ended feedback/suggestions from your users, you will use a record producer.

Create an order guide Navigate to All > Service Catalog > Catalog Definition > Order Guides. Click New. Fill in the fields as appropriate. ... Right-click the form header and click Save. In the Rule base related list, define the rules that determine which items are included in an order.

Description Navigate to Service Catalog >> Record Producer >> Select required Record Producer Item. Scroll down to the related lists and go to "Variables" tab >> Click on "New" button to create a variable on the Record Producer and enter required fields like Question, Name and any other details.

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

Catalog Items and Record Producers are forms that people can fill out that will create records after being submitted where as Order guides are a way to bundle catalog items together.

A record producer is ordered one at a time and creates one record on the back end, most commonly an incident. An order guide is used to guide the user into ordering multiple items.

Which one of the following is the fastest way to create and configure a Record Producer?Create a Catalog Category, open the category, and select the Add New Record Producer button.Open the table in the Table records and select the Add to Service Catalog Related Link (Correct)More items...

With the ServiceNow® Service Catalog application, create service catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings.

What role allows users to define catalog items? Options are : Catalog_admin.