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The service catalog consists of a business service catalog and a technical service catalog which differ in four ways: The business service catalog is presented to the business community while the technical service catalog is viewed internally by the IT department.

Creating an IT service catalogPlan customer needs for a service catalog.Identify your customers and service providers.Identify what services will be provided in the service catalog.Use the proper tools to build the service catalog.Gauge user acceptance of the catalog.Deploy the catalog to end users.More items...?May 8, 2020

Workflow?A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals.Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfilment processes.More items...?Dec 16, 2020

Service Catalog enables you to set up one or more service catalogs and provides self-service opportunities.Multiple service catalogs enable your organization to offer different sets of services to different teams within the organization, such as IT services, human resources, and facilities management.

Variables help define the structure of a catalog item form that is displayed to the customer. For example, you can define a variable called Memory to provide users with memory options at an extra cost for a PC catalog item.

True or False: You can change the color of the instances using Content Management. True. What are the variables that you can add when you create a catalog item? Multiple choices, multi-line text, choice list and checkbox.

Create or edit a catalog itemNavigate to Service Catalog > Catalog Definition > Maintain Items.Click New.Enter the catalog item details. Field. Description. Name. Name to appear in the catalog. Catalogs. Catalogs this item appears in. Category. Category for the item.Click Submit.