Categorize Conditional Field Title For Free

Accessing the custom field pages You can also see information about each field, search, filter, see the status of the fields, add new fields, edit the order of fields, and export a CSV of your custom fields. In Admin Center, click People in the sidebar, then select Configuration > User fields.

To add conditions to ticket forms In Admin Center, click Objects and rules in the sidebar, then select Tickets > Forms. Move the cursor over the ticket form that you want to add conditions to, then click the options menu ( ) on the right side and select Conditions.

Configuration options for custom ticket statuses Specifies which status category (New, Open, Pending, On hold, Solved) the ticket status is assigned to. You cannot assign a ticket status to the New or Closed status categories. Category is editable only when you're creating a new ticket status.

To create the drop-down list In Zendesk Support, click ( ). From the Admin menu, click Manage > Ticket Fields. On the Ticket Fields page, click Add field. On the Select field type page, choose Drop-down. Under Title shown to agents, enter a name for the field like Select your camera.

Conditional fields allow you to manage sets of dependencies between fields. Such fields are available for editing and display only if the right condition is met. To create conditional fields, you must first create custom fields and then leverage such fields in forms.

Conditional form fields allow you to show fields in a form view based on the form submitter's values for previous fields. Fields with conditions are hidden until those conditions are met, meaning that those filling out your form will not be presented with unnecessary fields so they can complete the form more quickly.

Conditional fields allow you to manage sets of dependencies between fields. Such fields are available for editing and display only if the right condition is met. To create conditional fields, you must first create custom fields and then leverage such fields in forms.