Categorize Numbers Resolution For Free

Click the Create button on the Generic/Product/Operational Relationship Category tab. On the Generic Catalog Update form, select Resolution Category in the Category Type list. On this form, you can create a resolution category and associate it to existing operational category and product category.

A resolution code gives meaning to the resolution of the service request described by the caller. Resolution codes isolate the detailed solution for the call. For example, a caller reports a problem with a stereo receiver. Every time they turn it on, it blows the circuit breaker.

Companies using BMC Remedy ITSM Suite for IT Service Management include: Exxon Mobil Corporation, a United States based Oil, Gas and Chemicals organisation with 72000 employees and revenues of $181.50 billions, Ford Motor Company, a United States based Automotive organisation with 182000 employees and revenues of

A resolution code gives meaning to the resolution of the service request described by the caller. Resolution codes isolate the detailed solution for the call. For example, a caller reports a problem with a stereo receiver. Every time they turn it on, it blows the circuit breaker.

Resolution Codes are used to define how the Service Technician resolved the problem reported by the customer (problem code). A resolution code is required on each service ticket to be able to invoice the customer and/or close the service ticket.

A resolution code gives meaning to the resolution of the service request described by the caller. Resolution codes isolate the detailed solution for the call. For example, a caller reports a problem with a stereo receiver. Every time they turn it on, it blows the circuit breaker.

Right-click on the field label and select either Configure Choices or Show Choice List. You can create new entries from either one. If you right click the resolution code field and click "Configure dictionary". Scroll down and click the choices tab -> click "New" and you can create new options.