Claim Replace Line For Free

If you have an mobile protection plan, you don't have to worry about a cracked screen, water damage, loss or even theft. Our experts are here to make things right. We'll fix your broken device or send you a replacement as soon as the same day. All you need to do is file a claim, either online or over the phone.

If you've filed your reimbursement claim for your broken device, you might be thinking you're done?but you still need to mail your damaged device back to , and here's why: You will be charged a non-return fee if you don't send in your damaged device. It's secure?any data left on your phone will be erased.

You must contact the network of your cell phone and blacklist your phone immediately. You need to report the theft to the nearest police station and obtain a case number within 24 hours of the incident, thereafter contact your insurance provider to proceed with a claim.

Depending on your plan, we'll repair or replace your product, or reimburse you. Each claim is unique and it's possible your product will be replaced with a new or refurbished product. Like most insurance programs, we require you pay a deductible when you file a claim.

You'll need to provide your carrier, your device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible. After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device.

Cancellation. Can I cancel my plan? You may cancel your plan anytime (with a full refund if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund.

There is no waiting period. A claim can be filed anytime after purchase if the failure is covered. What do I need to file a claim? Your order receipt for the plan as well as your product receipt will be needed.

Claims approved Mon - Thu by midnight ET / CT: will ship your device for next business day delivery (e.g., a claim submitted on Wed prior to the deadline will be shipped for Thu delivery).

To resubmit a claim, it needs to be placed back into the Bill Insurance area. This can be done by selecting Resubmit or Send to insurance invoice area as the session action when posting a payment. If you try to resubmit a claim that was previously denied, you can receive a claim rejection for a duplicate claim.

Complete box 22 (Resubmission Code) to include a 7 (the "Replace" billing code) to notify us of a corrected or replacement claim, or insert an 8 (the Void billing code) to let us know you are voiding a previously submitted claim.