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OFO is headed by an Executive Assistant Commissioner who is responsible for overseeing the operations of 20 major field offices, 328 ports of entry, and 70 locations in over 40 countries internationally, with a staff of more than 28,000 employees, and an operating budget of $5.2 billion.

In March 2003, the Customs Service was renamed the Bureau of Customs and Border Protection, and its structure split to form parts of the U.S. Department of Homeland Security as the Bureau of Customs and Border Protection and the Immigration and Customs Enforcement Division.

U.S. Customs and Border Protection Website: U.S. Customs and Border Protection. Contact: Contact Customs and Border Protection.Local Offices: Ports of EntryAir, Land, and Sea. Main Address: 1300 Pennsylvania Ave., NW.Phone Number: 1-202-325-8000. Toll Free: 1-877-CBP-5511 (1-877-227-5511) TTY: 1-866-880-6582. Forms:

Chris Magnus is the Commissioner of U.S. Customs and Border Protection (CBP). In this leadership position, he oversees 60,000 employees, manages a budget of over $15 billion, and ensures the effective operations of CBP's mission to protect national security while promoting economic prosperity.

You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511).

If your shipment in stuck in customs, first check with your carrier and make sure there are no unpaid taxes. Should you come across unpaid taxes, pay them. If that doesn't work, your next point of contact is the shipper.

You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call +1-202-325-8000. (Telecommunications device for the hearing impaired please call 7-1-1).