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All warranty claims will require a small shipping and handling fee. We may also ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement. Customers who do not comply with these requests may be denied a warranty replacement.

The OtterBox Protection Program ensures your display stays looking out of the box fresh even after a screen-cracking fall. Amplify or Alpha Glass can be registered on the corresponding app, tracking proof of purchase once registered so you aren't scrambling for a receipt if your screen breaks.

Put simply, OtterBox provides a warranty for its products against manufacturing, material, or craftsmanship defects under regular use as long as the products are purchased from an authorized dealer. The warranty does not cover any smartphones or devices not made by OtterBox. OtterBox doesn't have a lifetime warranty.

"Our robust limited lifetime warranty program already covers your case and screen protector, and the OtterBox Protection Program extends that protection to your device screen as well," said OtterBox CEO Jim Parke.

WARRANTY PERIOD OtterBox Smartphone Cases and Tablet Cases: Lifetime of the product, which is seven (7) years from the original date of purchase of the Product by a customer from an Otter-authorized dealer.

OtterBox will reimburse up to $150 of screen repairs for registered Amplify or Alpha Glass products on select devices. Valid for 12 months from date of purchase.

In most cases, if a product is replaced under warranty, then the replacement product will have the rest of the remaining warranty from the original item. You don't get an entirely new warranty every time you get the item replaced, unless the warranty specifically says that you do.