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The CRA will not use text messages or instant messages to start a conversation with you about your taxes, benefits, or My Account.

But if you are eligible for refundable tax credits and the amount you owe in taxes is less than the total amount of credits, the CRA will dip into its own coffers to pay you. For instance, if you owe $1,000 in taxes but the amount of credits is $1,200, the CRA will pay you a refund of $200.

Telephone numbers ? Canada Revenue Agency Individual tax enquires line: 1-800-959-8281. Benefit enquiries line: 1-800-387-1193. Outside Canada and the U.S.: 613-940-8495.

Debt payment All CERB from Service Canada debts must be repaid to ESDC. Starting in 2022: If you have a balance owing, the CRA may keep all or a portion of any tax refunds or GST/HST credits until the amount is repaid.

How to make sure the caller is a CRA employee and not a scammer Tell the caller you would like to first verify their identity. Request and make a note of their: name. phone number.End the call. Then check that the information provided during the call was legitimate by contacting the CRA.

If you receive a phone call from the CRA, it is important to make sure the caller is a CRA employee and not a scammer. A legitimate CRA employee will identify themselves when they contact you. The employee will give you their name and a phone number.

Some of the reasons the CRA may call you owe tax or money to a government program. A collections officer may call you to discuss your file and ask you to make a payment. In this case, you may need to provide some information about your household financial situation. you did not file your income tax and benefit return.

If you do not pay your debt or refuse to cooperate, the CRA may take legal action which could result in serious financial or legal consequences for you. Before starting legal action, the CRA must do the following: make 3 attempts to give verbal legal warning by phone. send 1 written legal warning letter.

Getting your tax refund Your refund is usually sent with your NOA in two weeks time if you file online, and in eight weeks time if you file on paper.

The Canada Revenue Agency (CRA) will never send or request e-transfers of any kind. The CRA will only send you payments by direct deposit or by cheque in the mail. If you receive a e-Transfer claiming to be from the CRA like the example below, it's a scam!