Display Required Field Resolution For Free

Resolution is a system Field and it's always mandatory. You cannot make it optional from Configuration scheme. You need to remove it from create/edit screen and try creating a task. Try removing it and create a new task.

As the Resolution Field is a Required Field, if it is added to a "Default" Screen, newly created or edited issues will be in a Resolved state as the field would be populated by the Default Resolution Value.

The "Resolution" field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow.

This work around worked for me. Remove the Resolution field from all views but the Closed screen. Remove the default value for the Resolution field. Set a Validator up so that the Resolution field must be changed when transitioning to Closed.

Solution Go to the project settings > Workflow; Edit the desired workflow; Find the transition that will reopen the issue and click on it; Navigate to the pop-up and click on Post Functions, then click Add post Function; Add the Clear Field Value event as a post function; Select the Resolution field and click add;

Open any impacted issue in the Jira issue view, and then transition them using the 'Fix Resolution' transition. This will reset the field to the desired resolution for all these issues. Alternatively, you can use a Bulk Operation to edit all the impacted issues and transition them using the 'Fix Resolution' transition.

You cannot make it an optional field, there are built-in functionality in Jira that uses this field, so to make it "optional", do not add it to a screen besides the view one, and use post functions in your workflow to set it.

Resolution is a special field in JIRA. It has an initial value of 'Unresolved', which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set.

Welcome to Atlassian Community! The resolution field is a special one, and you can only edit it if you add it to a screen, change it as part of a post function, or set it using an automation.

Resolution Set Using a Screen This option will allow your users to select an application Resolution value when transitioning the issue to the Done status.