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This metric shows the percentage of tickets assigned to an agent (Tickets Received) against the number of tickets they solve (Solved Tickets). Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate.

How to calculate Time to Resolution? As explained earlier, Time To Resolution (TTR) measures the average time it takes for the customer service team to resolve an open ticket or any other customer issue. It is calculated by dividing the sum of all times spent (days or hours) by the number of cases resolved.

The most important thing in HPLC is to obtain the optimum resolution in the minimum time. A resolution value of 1.5 or greater between two peaks will ensure that the sample components are well (baseline) separated to a degree at which the area or height of each peak may be accurately measured.

Since resolution is a function of peak width and retention time, both of which are inherent properties of the chromatographic process, resolution measurements can be used for optimizing separations.

So what represents a good value of resolution? If the peaks have only minor tailing, a value of Rs = 2.0 should be adequate, but as tailing increases, the resolution requirement increases, as well. Rs ? 2.0 may not be possible, and values of Rs ? 1.7 are fine in many cases.

Resolution can be expressed with the number of pixels of the image sensor. With megapixel cameras, resolution is generally expressed with the total number of pixels, divided by one million and rounded off. Resolution can also be the level of detail with which an image can be reproduced or recorded.

Image resolution describes the image's level of detail ? higher resolution means more image detail. In digital imaging, the resolution is often measured as a pixel count. A pixel (short for picture element) is a single point or a tiny square in a graphic image stored in an ordered rectangular grid.