Go Over Required Field Resolution For Free

Resolution Set Using a POST Function Locate your Workflow: > Issues > Workflows. Click Edit under Actions for your workflow. Select your "Done" transition, and Click POST Functions. Click 'Add POST Function > Select 'Update Issue Field' Select Resolution for Issue Field and the appropriate Field Value.

This work around worked for me. Remove the Resolution field from all views but the Closed screen. Remove the default value for the Resolution field. Set a Validator up so that the Resolution field must be changed when transitioning to Closed.

The Resolution field is typically cleared by setting a post function in the workflow transition you'd like to have this occur.

You don't, there is no way to set the Resolution field to not be required. Jira is hard coded for the Resolution field to always be required when it appears on a screen. Is it possible to change? Probably, but it is not supported and is likely to have negative impact to the instance.

You cannot make it an optional field, there are built-in functionality in Jira that uses this field, so to make it "optional", do not add it to a screen besides the view one, and use post functions in your workflow to set it.

Resolution is a system Field and it's always mandatory. You cannot make it optional from Configuration scheme. You need to remove it from create/edit screen and try creating a task. Try removing it and create a new task.

To support that, a Jira Administrator needs to go to the instance settings (the gear icon) and select Issues, then select Screens. This is where a screen would be made to display the Resolution field and any other fields you would want to edit when transitioning an issue to one of the Done statuses.