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If you cannot send or receive faxes, try these solutions: Make sure the recipient's fax machine is turned on and working. Make sure paper is loaded correctly in your product. Make sure Auto Answer mode is turned on to receive faxes automatically.

Check the fax line with a phone If you use traditional analog technology to send a fax, you can test the fax line by making a phone call. Dial the recipient's number and listen to a fax machine's sound. The fax line is active and working if you hear a tone or beeping sound.

The fax number you're trying to send your fax to is either busy or unreachable. You are trying to send a fax to a number that is blocked or outside your area code. Your fax machine could not establish a connection with your telephone line or modem. Your fax machine fails to connect with your receiver's phone line.

Use Check Fax Connection on the control panel (Settings > Fax Settings > Check Fax Connection) to run the automatic fax connection check. Try the solutions suggested in the report. If you are faxing from a computer, use the Epson FAX Utility to send your fax.

Make sure you are using the fax cable that came with the printer or with the fax accessory. The phone line might not be working. Disconnect the fax accessory from the phone jack, and then connect a phone. Try to make a phone call to ensure the phone line is working.

Using a Test fax line that will fax you back HP offers a quick and easy fax test for any brand of fax machine. Just send them a test fax, and they will fax another back within minutes. Here are instructions from their website: Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).

Fax documents securely over the internet with Mobile Fax from the HP Smart app. A traditional fax machine or phone line is not required.